Common use of Agent Training Clause in Contracts

Agent Training. The agent resources described in Section 6.1 shall have the training described in this Section. Additionally, ALLTEL shall provide and Client shall pay for training of additional agents (fifteen (15) agents) during each of the months of September and October an estimated thirty (30) as needed to compensate for attrition. (a) ▇▇▇▇ inquiry agents shall have ten (10) full days of training prior to starting production. Training shall include Customer Account Management System (CAMS), Report Viewing System (RVS) and Basic Telephony. Each agent shall also have soft skills training, business process training and on-the-job training by sitting with an experienced agent. (c) Feature and disconnect order agents shall have two (2) days of training - one day of soft skills and telephony and one day of CCS. The training described in this Section 6.3 shall be provided by ALLTEL or ALLTEL's subcontractor and shall be billed to Client in accordance with Section 2.6 of Exhibit E."

Agent Training. The agent resources described in Section 6.1 shall have the training described in this Section. Additionally, ALLTEL shall provide and Client shall pay for training of additional agents (fifteen (15) agents) during each of the months of September and October an estimated thirty (30) as needed to compensate for attrition. (a) ▇▇▇▇ Bill inquiry agents shall have ten (10) full days of training prior to starting production. Training shall include Customer Account Management System (CAMS), Report Viewing System (RVS) and Basic Telephony. Each agent shall also have soft skills training, business process training and on-the-job training by sitting with an experienced agent. (c) Feature and disconnect order agents shall have two (2) days of training - one day of soft skills and telephony and one day of CCS. The training described in this Section 6.3 shall be provided by ALLTEL or ALLTEL's subcontractor and shall be billed to Client in accordance with Section 2.6 of Exhibit E."