Common use of Agent Obligations Clause in Contracts

Agent Obligations. 6.1 Nothing within these terms and conditions shall oblige the Agent to advertise or promote the Property Partner’s Serviced Apartments on its Websites or otherwise and the Agent will determine at its sole discretion whether to advertise and promote the Serviced Apartments on its Website. The Serviced Apartments to be advertised by the Agent shall be those agreed from time to time by the Agent and the Property Partner. 6.2 Following receipt of a Booking Enquiry in respect of any Serviced Apartment, the Agent may, if it considers the Serviced Apartment is appropriate for the Client’s needs and that it fulfils their required criteria, inform the Property Partner of the Booking Enquiry. 6.3 If the Property Partner accepts a Booking Enquiry, the Agent will, on the Property Partner’s behalf, confirm with the Client that the Reservation has been confirmed. 6.4 If the Property Partner has any complaint or issue in respect of a Client or a Guest, the Agent shall on the request of the Property Partner use their best endeavours with addressing the complaint or issue with the Client or Guest in question. 6.5 The Agent agrees to pay to the Property Partner the Serviced Apartment Rates in accordance with clause 9 and subject to the terms of any agreed cancellation policy. 6.6 The Agent provides no guarantee or warranty of any kind as to the advertisement or promotion of the Serviced Apartments or the number of Reservations that it may facilitate. 6.7 The Agent shall keep the Property Partner fully informed of any feedback received from any Guest or Client regarding the Serviced Apartments, whether positive or negative, and inform the Property Partner within one working day of any complaints received. 6.8 The Agent must disclose the Client and Guest names at the time of Reservation unless they are prevented from doing so by the Client. 6.9 The Agent must not withhold contact details from the Property Partner if these are required to facilitate the check-in. The Agent must however seek permission from the Guest before their contact information can be disclosed.