After Hours. All after-hour support requests are assumed to be a priority 1 or priority 2 issue. Calls received after hours that are determined to be priority 3 or priority 4 will be logged into our ticketing system and addressed on the next business day.
Appears in 3 contracts
Sources: Managed It Service Agreement, Managed It Security Service Agreement, Managed It Security Service Agreement
After Hours. All after-hour support requests are assumed to be a priority 1 or priority 2 issue. Calls received after after-hours that are determined to be priority 3 or priority 4 will be logged into our ticketing system and addressed on the next business day.
Appears in 1 contract
Sources: Master Service Agreement
After Hours. All after-after hour support requests are assumed to be a priority 1 or priority 2 issue. Calls received after hours that are determined to be priority 3 or priority 4 will be logged into our ticketing system and addressed on worked the next business day.
Appears in 1 contract