Additional Features: Extended Retention of Analytics Clause Samples

Additional Features: Extended Retention of Analytics. Search analytics & events analytics (access to Insights API) and retention of analytics data for an extended duration of 365 days. • Infrastructure: Subscriber will have a dedicated search infrastructure located in the Search Infrastructure Location (unless otherwise selected by Subscriber via the Services) with a maximum capacity of 100 gigabytes per application, where the search data is stored with two separate providers for optimal reliability (with the exception of India and UAE). • Vault (Digital & Physical Security for Subscriber Data): Algolia Vault is a security so- lution, providing both a user-configurable firewall and data encryption at rest with the pur- pose of providing additional security against unwanted digital and physical access to data. Algolia’s user-configurable firewall allows subscribers to dynamically configure the IP re- strictions of the provided software as a service platform to limit the reachability of the ser- vice from unauthorized networks. With data encryption at rest, Algolia is able to provide subscribers with physical safety of the subscribers’ data on Algolia servers. DocuSign Envelope ID: Subscriber may use the Crawler Service only to extract data from the Subscriber's domains to create searchable entries in indices, and Subscriber will obtain and maintain any required consents necessary to use the Crawler with the domains. The Crawler is provided "as is" and "as available" and is not covered by Service Level Agreement. Subscriber is responsible for any incurred costs, including infrastructure costs, associated with crawling the domains. Subscriber will have access to the crawler console, through which Subscriber may administer the Crawler. Data extracted from the domains by the Crawler is Subscriber Data. In addition to any Plan limits, the Crawler is subject to the following technical limits: Size per Resource* *A resource means an HTML or non- HTML document (e.g. pdf, doc, jpeg). 10 MB Number of Resource crawled (per month) 5 million (with a maximum of 500 000 non-HTML Resources or HTML pages requiring Javascript rendering) Number of Crawling refresh/Recrawl (per day) Manual: 100 Automatic: once ● Additional security features, including advanced access and administration management with unlimited multi-user team access, SSO/▇▇▇▇, encryption in transit, team permis- sions, and ACL (granular permissions) as described at ▇▇▇▇▇://▇▇▇.▇▇▇▇▇▇▇.▇▇▇/security. ● Access to Algolia’s HIPAA enabled service features (requires S...
View Source

Related to Additional Features: Extended Retention of Analytics

  • Detailed Description of Services / Statement of Work Describe fully the services that Contractor will provide, or add and attach Exhibit B to this Agreement.

  • Service Level Agreement 6.1 NCR Voyix will use commercially reasonable efforts to make the Service available to you at or above the Availability Rate set forth at ▇▇▇▇▇://▇▇▇.▇▇▇.▇▇▇/support/aloha-sla. If NCR Voyix does not meet the Availability Rate, you are entitled to request a service-level credit subject to the terms of this Agreement. This credit is calculated as a percentage of the monthly recurring bill (or monthly pro rata share of billing, if billing does not occur monthly) for the Service for the month in which the Availability Rate was not met. The Availability Rate is determined by: (a) dividing the total number of valid outage minutes in a calendar month by the total number of minutes in that month; (b) subtracting that quotient from 1.00; (c) multiplying that difference by 100; and (d) rounding that result to two decimal places in accordance with standard rounding conventions. The number of outage minutes per day for a given service is determined by the lesser of the number of outage minutes. 6.2 Unavailability due to other conditions or caused by factors outside of NCR Voyix’s reasonable control will not be included in the calculation of the Availability Rate. Further, the following are expressly excluded from the calculation of the Availability Rate: (a) service unavailability affecting services or application program interfaces that are not used by you; (b) cases where fail-over to another data center is available but not utilized; (c) transient time-outs, required re-tries, or slower-than-normal response caused by factors outside of NCR Voyix’s reasonable control; (d) Scheduled Downtime, including maintenance and upgrades; (e) force majeure; (f) transmission or communications outages outside the NCR Voyix- controlled environment; (g) store-level down-time caused by factors outside of NCR Voyix’s reasonable control; (h) outages attributable to services, hardware, or software not provided by NCR Voyix, including, but not limited to, issues resulting from inadequate bandwidth or related to third-party software or services; (i) use of the Service in a manner inconsistent with the documentation for the application program interface or the NCR Voyix Product; (j) your Point of Sale (“POS”) failure or the failure to properly maintain the POS environment, including updating the POS firmware or version of the software running on the POS as recommended by either NCR Voyix, a third-party POS reseller or servicer; and (k) issues related to third party domain name system (“DNS”) errors or failures. 6.3 To obtain a service-level credit, you must submit a claim by contacting NCR Voyix through the website at ▇▇▇▇▇://▇▇▇.▇▇▇.▇▇▇/support/aloha-sla Your failure to provide the claim and other information will disqualify you from receiving a credit. NCR Voyix must receive claims within 60 days from the last day of the impacted month. After that date, claims are considered waived and will be refused. You must be in compliance with the Agreement in order to be eligible for a service-level credit. You may not unilaterally offset for any performance or availability issues any amount owed to NCR Voyix. If multiple Services experience an outage in a given month, the total credit for that month will be the highest credit allowed for any single Service which failed; there is no stacking of credits. 6.4 The remedies set forth in the Section are your sole and exclusive remedies for performance or availability issues affecting the Services, including any failure by NCR Voyix to achieve the Availability Rate.

  • Additional Features Additional Features are invoiced at the start of the first Contract Year following the Contract Year in which such Additional Features are activated.

  • Statement of Work The Statement of Work to which Grantee is bound is incorporated into and made a part of this Grant Agreement for all purposes and included as Attachment A.

  • Administrative Support Service Fees Within forty-five (45) days of the end of each calendar quarter, the Fund will make payments in the aggregate amount of 0.0625% (0.25% on an annual basis) of the average during that calendar quarter of the aggregate net asset value of the Shares computed as of the close of each business day (the "Service Fee"). Such Service Fee payments received from the Fund will compensate the Distributor for providing administrative support services with respect to Accounts. The administrative support services in connection with Accounts may include, but shall not be limited to, the administrative support services that a Recipient may render as described in Section 3(b)(i) below.