Common use of Account dispute processing procedures Clause in Contracts

Account dispute processing procedures. The cardholder shall resolve any disputes with the merchant regarding the quality, volume and amount of goods or services delivered, and can not use them as excuses to have the Bank return the paid proceeds. Should the cardholder have doubts toward the transaction or to details contained in the statement, direct debit passbook, or online banking statement, a request can be raised to the Bank within 30 days after the transaction date along with detailed reasoning and supporting documents to have the Bank retrieve sales slips or sales return slips from its or the acquirer's database, or to have the Bank chargeback the amount from the acquirer or the merchant according to the policies of the credit card organization. If the amount in question is charged back before the dispute is resolved, the Bank may withhold it (during it is inaccessible to the cardholder) until the matter is clarified. Details of the direct debit passbook or statement would be deemed correct if no queries are made by the cardholder according to the above. If the Bank charges back the amount in question from the acquirer or the merchant according to Paragraph 2, but later finds out that details contained in the direct debit passbook or statement are indeed correct or that the amount can not be charged back for reasons that are not attributed to the Bank's fault, the Bank may, after notifying the cardholder, deduct the chargeback from cardholder's direct debit account on the payment date. Any remaining shortfalls still need to be paid by the cardholder and shall proceed according to Article 11. The cardholder is required to pay the Bank a processing fee for retrieving sales slips or sales return slips from the Bank or the acquirer. This processing fee is NT$50 per domestic transaction and NT$100 per overseas transaction. The Bank may adjust the abovementioned fees provided that such changes are disclosed in a visible manner at the Bank's place of business or over its website.

Account dispute processing procedures. The cardholder shall resolve any disputes with the merchant regarding the quality, volume and amount of goods or services delivered, and can not use them as excuses to have the Bank return the paid proceeds. Should the cardholder have doubts toward the transaction or to details contained in the statement, direct debit passbook, or online banking statement, a request can be raised to the Bank within 30 days after the transaction date along with detailed reasoning and supporting documents to have the Bank retrieve sales slips or sales return slips from its or the acquirer's database, or to have the Bank chargeback the amount from the acquirer or the merchant according to the policies of the credit card organization. If the amount in question is charged back before the dispute is resolved, the Bank may withhold it (during it is inaccessible to the cardholder) until the matter is clarified. Details of the direct debit passbook or statement would be deemed correct if no queries are made by the cardholder according to the above. If the Bank charges back the amount in question from the acquirer or the merchant according to Paragraph 2, but later finds out that details contained in the direct debit passbook or statement are indeed correct or that the amount can not be charged back for reasons that are not attributed to the Bank's fault, the Bank may, after notifying the cardholder, deduct the chargeback from cardholder's direct debit account on the payment date. Any remaining shortfalls still need to be paid by the cardholder and shall proceed according to Article 1112. The cardholder is required to pay the Bank a processing fee for retrieving sales slips or sales return slips from the Bank or the acquirer. This processing fee is NT$50 per domestic transaction and NT$100 per overseas transaction. The Bank may adjust the abovementioned fees provided that such changes are disclosed in a visible manner at the Bank's place of business or over its website.

Account dispute processing procedures. The cardholder shall resolve any disputes with the merchant regarding the quality, volume and amount of goods or services delivereddel ivered, and can not use them as excuses to have the Bank return the paid proceeds. Should the cardholder have doubts toward the transaction or to details contained in the statement, direct debit passbook, or online banking statement, a request can be raised to the Bank within 30 days after the transaction date along with detailed reasoning and supporting documents to have the Bank retrieve sales slips or sales return slips from its or the acquirer's database, or to have the Bank chargeback the amount from fro m the acquirer or the merchant according to the policies of the credit card organization. If the amount in question is charged back before the dispute is resolved, the Bank may withhold it (during it is inaccessible to the cardholder) until the matter is clarified. Details of the direct debit passbook or statement would be deemed correct if no queries are made by the cardholder according to the above. If the Bank charges back the amount in question from the acquirer or the merchant according to Paragraph 2, but later finds out that details contained in the direct debit passbook or statement are indeed correct or that the amount can not be charged back for reasons that are not attributed to the Bank's fault, the Bank may, after notifying the cardholder, deduct the chargeback from cardholder's direct debit account on the payment date. Any remaining shortfalls still need to be paid by the cardholder and shall proceed according to Article 1112. The cardholder is required to pay the Bank a processing fee for retrieving sales slips or sales return slips from the Bank or the acquirer. This processing fee is NT$50 per domestic transaction and NT$100 per overseas transaction. The Bank may adjust the abovementioned fees provided that such changes are disclosed in a visible manner at the Bank's place of business or over its website.

Account dispute processing procedures. The cardholder shall resolve any disputes with the merchant regarding the quality, volume and amount of goods or services delivereddel ivered, and can not use them as excuses to have the Bank return the paid proceeds. Should the cardholder have doubts toward the transaction or to details contained in the statement, direct debit passbook, or online banking statement, a request can be raised to the Bank within 30 days after the transaction date along with detailed reasoning and supporting documents to have the Bank retrieve sales slips or sales return slips from its or the acquirer's database, or to have the Bank chargeback the amount from fro m the acquirer or the merchant according to the policies of the credit card organization. If the amount in question is charged back before the dispute is resolved, the Bank may withhold it (during it is inaccessible to the cardholder) until the matter is clarified. Details of the direct debit passbook or statement would be deemed correct if no queries are made by the cardholder according to the above. If the Bank charges back the amount in question from the acquirer or the merchant according to Paragraph 2, but later finds out that details contained in the direct debit passbook or statement are indeed correct or that the amount can not be charged back for reasons that are not attributed to the Bank's fault, the Bank may, after notifying the cardholder, deduct the chargeback from cardholder's direct debit account on the payment date. Any remaining shortfalls still need to be paid by the cardholder and shall proceed according to Article 11. The cardholder is required to pay the Bank a processing fee for retrieving sales slips or sales return slips from the Bank or the acquirer. This processing fee is NT$50 per domestic transaction and NT$100 per overseas transaction. The Bank may adjust the abovementioned fees provided that such changes are disclosed in a visible manner at the Bank's place of business or over its website.