Common use of Accessing Customer Data and Using Remote Assistance Tools Clause in Contracts

Accessing Customer Data and Using Remote Assistance Tools. In order to be able to provide the support services, Service Provider may need to use Remote Assistance Tools or access Customer Data in accordance with the Agreement as well as applicable data protection laws and legislation. By allowing the Service Provider the use of Remote Assistance Tools, Customer consents to granting Service Provider remote access to Customer Data and temporary access to and control over the relevant computer and/or device. Before granting remote access to Service Provider Customer should take adequate measures such as backing up its data that resides on the relevant device and make sure that any Customer confidential information not relevant for the support request is not available or exchanged via the remote session. Without Customer`s consent data not related to the provided Service is not stored or processed in any form by Service Provider.

Accessing Customer Data and Using Remote Assistance Tools. In order to be able to provide the support services, Service Provider may need to use Remote Assistance Tools or access Customer Custo mer Data in accordance with the Agreement as well as applicable data protection laws and legislation. By allowing the Service Provider the use of Remote Assistance Tools, Customer consents to granting Service Provider remote access to Customer Data and temporary access to and control over the relevant computer and/or device. Before granting remote access to Service Provider Customer should take adequate measures such as backing up its data that resides on the relevant device and make sure that any Customer confidential information not relevant for the support request is not available or exchanged via the remote session. Without Customer`s consent data not related to the provided Service is not stored or processed in any form by Service Provider.