Time Availability definition
Examples of Time Availability in a sentence
Suppoít Availability Support Channel Initial Response Time Availability Hours Email to: ▇▇▇▇▇▇▇@▇▇▇▇▇▇▇.▇▇▇ 24 Hours Business Days from 9am UK until 5pm US Eastern Time (ET) on a “follow the sun” basis.
Infrastructure Support Severity Level Priority Definition of Severity Level PreApp Obligation Reaction Time Correction Time Availability Severity 1: Stoppage of cloud environments due to infrastructure or system software issues Critical PreApp will confirm to Customer receipt of the error report and keep Customer informed of progress and will take action to correct the error.
SCHEDULE A-8 CLOUD Severity Impact Response Time Availability Resolution (MTTR) Credit Payout (Monthly) High (Severity 1) • A supplier provided Service is "hard" down or there is a critical impact to the Customer's business operation.
Such criteria may include, but is not limited to, the following: Revenue per Call (Net Sales per Call); Monthly Net Revenue; Calls per Hour; Average Handle Time; Availability; Quality (including Supervisory Observations), Customer Satisfaction, and Schedule Adherence.
SCHEDULE A-1 WIRELESS ACCESS - UNLICENSED Severity Impact Response Time Availability Resolution (MTTR) Permanent Resolution Accuracy Credit Payout (Monthly) High • Hard Down • Core Network Failure (75+ Clients impacted) • Slow speed: > 70% impact on contract speed.
Latency: < 40ms Timing Credit Payout 24hr N/A N/A N/A > 40 ms/24hrs 1/30th of MRC SCHEDULE A-6 ACTIVE REDUNDANCY Severity Impact* Response Time Availability Latency Restoration (MTTR) Credit Payout (Monthly) High (Severity 1) Multiple sites without service.
Such criteria may include, but is no limited to, the following: Revenue per Call (Net Sales per Call); Monthly Net Revenue; Calls per Hour; Average Handle Time; Availability; Quality (including Supervisory Observations), Customer Satisfaction, and Schedule Adherence.
Latency: < 40ms Timing Credit Payout 24hr N/A N/A N/A > 40 ms/24hrs 1/30th of MRC SCHEDULE A-5 ETHERNET OVER CABLE Severity Impact Response Time Availability Latency Resolution (MTTR) Permanent Resolution Accuracy Credit Payout (Monthly) High • Services are unavailable • Critical circuit(s) down (Severity 1) 15m 48hr N/A N/A Availability 99.9 Objective Duration (m) Payout Medium • Services are available but functioning improperly or at a degraded state of performance.
SCHEDULE A-1 WIRELESS ACCESS - UNLICENSED Severity Impact Response Time Availability Resolution (MTTR) Permanent Resolution Accuracy Credit Payout (Monthly) High Hard Down Core Network Failure (75+ Clients impacted) Slow speed: > 70% impact on contract speed.
SCHEDULE A-8 CLOUD Severity Impact Response Time Availability Resolution (MTTR) Credit Payout (Monthly) High (Severity 1) A supplier provided Service is "hard" down or there is a critical impact to the Customer's business operation.