Support Users definition

Support Users means the specified persons from Customer's corporate staff, helpdesk and/or information technology personnel, as agreed in writing between CMC and Customer, who may communicate with CMC and utilize the support services described in Section 3 of this Agreement. The list of Support Users may be amended from time-to-time by the mutual written agreement of the parties.
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Support Users means the End Users designated by Customer to receive access to Administrate’s support desk. All Support Requests from Customer must be submitted by one of the Support Users. The Software Services include an online helpdesk enabling the End Users of the Software Services to send reports to Administrate describing the Service Error. If the Software Services are not available, End Users should report a Service Error via the e-mail address: ▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇.
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Examples of Support Users in a sentence

  • You shall use best efforts to ensure that only Authorized Customer Support Users are provided access to the Service Desk Infrastructure and Student Support Services, including not causing or permitting third parties to access such infrastructure or services.

  • Where available, Designated Support Users might be required to undergo an annual certification test at Customers expense.

  • Designated Support Users must have attended relevant training, including basic training and super user training.

  • Unless otherwise agreed the Customer may nominate two Designated Support Users.

  • Standard Technical Support services will be provided in accordance with the sections entitled "Types of Assistance Offered" and "How Forte Resolves Your Call" of the Forte Technical Support Users Guide ("Support Guide"), attached hereto as Exhibit F or policies that are substantially similar thereto.

  • Triage occurring by Client Named Support Users includes: checking the Documentation for assistance in dealing with the reported incident, attempting to reproduce the incident in a production copy, and documenting the steps required to reproduce the incident.

  • Objective: Dayforce will respond in a timely fashion to support enquiries from Client Named Support Users submitted through Dayforce’s online support portal.

  • Support Users must include a full description of the Issue (or other question or request) in each Support Ticket, including, as applicable, error messages, Issue time and duration, and ▇▇▇▇▇▇▇▇’s attempts to resolve the Issue, as well as a proposed “Severity Level” based on the information in Section 6.

  • Customer shall use best efforts to ensure that only Authorized Customer Support Users are provided access to the Service Desk or Service Desk Infrastructure.

  • All users of the school’s ICT facilities will have clearly defined access rights to school systems, files and devices These access rights are managed by Page Computer Support Users should not access, or attempt to access, systems, files or devices to which they have not been granted access.

Related to Support Users

  • Customer User means an employee of Customer, a Customer Affiliate or Business Partner.

  • data user means a natural or legal person who has lawful access to certain personal or non-personal data and is authorised to use that data for commercial or non-commercial purposes;

  • Wireless support structure means a freestanding structure designed to support or capable of supporting small cell wireless facilities. Wireless support structure does not include a utility pole.

  • Customer Support means the services by which 21Vianet may provide assistance to Customer to resolve issues with the Services.

  • Network User means a customer or a potential customer of a transmission system operator, and transmission system operators themselves in so far as it is necessary for them to carry out their functions in relation to transmission;