Severity One Error definition

Severity One Error means the (i) Company System is severely impacted or completely shut down, or
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Severity One Error means the (i) Provider System is severely impacted or completely shut down, or (ii) system operations or mission- critical features are down.
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Severity One Error means an Error occurring (a) after it is first used in production by Customer (the “First Commercial Use”) that causes the eConsent Software to fail to install or run and renders the eConsent Software unusable, or (b) an Error internal to the eConsent Software that compromises overall eConsent Software integrity or data integrity when the eConsent Software is installed or operational (i.e., causing a eConsent Software crash or loss or corruption of Customer Data). Optum shall make reasonable efforts to respond to calls for a Severity One Error within one business hour.
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Examples of Severity One Error in a sentence

  • A Severity One Error means the (i) production system is severely impacted or completely shut down, or (ii) system operations or mission-critical Products are down.(b) Severity 2 Errors(3.b) Company assigns a Company specialist to begin an Update, and provides additional, escalated procedures as reasonably determined necessary by Company Support Services staff.

  • A Severity One Error means the (i) Company System is severely impacted or completely shut down, or (ii) system operations or mission-critical features are down.

  • If an Error is classified as a Severity One Error or a Severity Two Error, Optum will initiate work on developing a resolution such as a fix or workaround consisting of sufficient programming and/or operating instructions (“Error Correction”) and will use its commercially reasonable efforts to complete the Error Correction promptly after such Error is reported.

  • When Customer provides a written report of a potential Error to Optum, Optum will classify such Error as a Severity One Error, Severity Two Error, Severity Three Error, Severity Four Error or as not an Error, and will respond and begin taking actions to correct such Error, as set forth below.

  • Optum shall make reasonable efforts to respond to calls for a Severity One Error within one business hour.