Qualified Support definition
Examples of Qualified Support in a sentence
The Qualified Support Employees or Technical Services Engineers performing Level 2 Support shall review all resources within reason including documentation, the BlueArc Knowledge Base and/or patch matrix before escalating a Problem to Level 3 Support.
HDS and BlueArc will agree to the appropriate rules of engagement between the HDS Qualified Support Employees and the BlueArc Technical Service Engineers.
HDS will assume Level 1 Support at such time, as determined by HDS, that Qualified Support Employees (including subcontractors and ASPs) are sufficiently trained to provide Level 1 Support to End Users.
Further, HDS will assume Level 2 Support at such time, as mutually agreed by the Parties such Qualified Support Employees are proficient in providing Level 2 Support.
Provide Technical Support to the Sub-Licensee's Customers and Qualified Support Staff consistent with the Product support policies.
Vendors who join the Program pursuant to a Qualified Support Partner Agreement (collectively, "QSPs") will benefit from membership through their association with Brocade and through the following Program benefits.
Failure on the part of Parent to deliver such notice prior to the end of such ten (10) Business Day period shall result in Parent becoming immediately upon demand by Seller obligated to provide Qualified Support in favor of Seller.
Brocade has established a Qualified Support Partner Program (the "Program") to provide its SAN customer-base with a network of trained and certified Brocade-authorized professional support providers.
Each QSP shall receive official authorization from Brocade to service and support all Brocade Products and services listed in Section 1.2 of the Qualified Support Partner Program Agreement ("Agreement").
Each QSP shall be entitled to use certain Brocade trade names, trademarks and service marks, including the `Brocade Qualified Support Partner' emblem, on its web sites and collateral, in accordance with the terms and conditions of Section 5 of the Agreement.