Problem Ticket definition

Problem Ticket means a ticket entered into Supplier’s Problem Ticket Tracking System in response to a Call, a Service Request or other agreed to means of accessing the Help Desk.
Sample 1
Problem Ticket means the document in electronic or written form that is created by the Help Desk in the Problem tracking system to record a Problem Call to the Help Desk and track the resolution of the Problem.
Sample 1

Examples of Problem Ticket in a sentence

  • Problem Ticket Management The time interval between the initial occurrence of a desktop malfunction or other issue affecting functionality and the time Client reports the desktop malfunction or issue to Provider.

  • Request Services Problem Management Services 13.070 Assign an Incident manager for each Priority Level 1 and 2 Problem to investigate root cause and to manage the Problem Ticket according to the Problem Management process for those Problems within the Core M&O Services scope of this Contract.

  • Request Services Problem Management Services 13.066 Create a Problem Ticket as needed to manage the root cause analysis and solution implementation for multiple Incidents.

  • Request Services Problem Management Services 13.067 For each Priority Level 1 and 2 Incident that requires a Problem Ticket, Contractor will create a Problem Ticket and assign it to an Incident manager.

  • We are not responsible for failures to provide Services that occur during any period of time in which any of the following conditions exist: • Problem Ticket Management - The time interval between the initial occurrence of a desktop malfunction or other issue affecting functionality and the time Client reports the desktop malfunction or issue to Provider.

  • See fn 2 above para 8.forgotten, it is this court in Abdi & another v Minister of Home Affairs8 that expressed the following when describing section 21 which gives effect to the Refugee Convention and the surrounding scheme in the Refugees Act:‘The words of the Act mirror those of the [Refugee] Convention and the OAU Convention of 1969.

  • Request Services Problem Management Services 13.075 Follow Contractor’s procedures for closing the Problem Ticket when it has been resolved.

  • Problem Ticket Management The time interval between the initial occurrence of a desktop malfunction or other issue affecting functionality and the time Customer reports the desktop malfunction or issue to Provider.

  • Proactive Problem Support root cause analysis will be published as Knowledge Article whenever there is a Problem Ticket and will be available on Manage Centre.

  • Each Problem Ticket is entered into the Security Department’s database as a Problem Ticket and recorded on the DCLB Security Department Problem Ticket Log.

Related to Problem Ticket

  • Problem means an unknown underlying cause of one or more Incidents. It becomes a Known Error when the root cause is known and a temporary workaround or permanent alternative has been identified.

  • Game ticket or "ticket" means an acceptable evidence of Play, which is a ticket produced in a manner that meets the specifications defined in the rules of each Selling Lottery and Rule 31 (Play Validation) and is a physical representation of the Play or Plays sold to the player or is a properly and validly registered ticketless transaction Play.

  • Interoperability means the ability of a CenturyLink OSS Function to process seamlessly (i.e., without any manual intervention) business transactions with CLEC's OSS application, and vice versa, by means of secure exchange of transaction data models that use data fields and usage rules that can be received and processed by the other Party to achieve the intended OSS Function and related response. (See also Electronic Bonding.)

  • Ticket means a list of:

  • SPID is the number that identifies a service provider to the relevant NPAC. The SPID may be a state-specific number. "Serving Wire Center" denotes the CenturyLink building from which dial tone for local Exchange Service would normally be provided to a particular End User Customer premises. "Signaling System 7" or "SS7" is an out-of-band signaling protocol consisting of four basic sub- protocols:

  • Carrier Access Billing System (“CABS”) is the system which is defined in a document prepared under the direction of the Billing Committee of the OBF. The CABS document is published by Telcordia in Volumes 1, 1A, 2, 3, 3A, 4 and 5 as Special Reports SR-OPT-001868, SR-OPT-0011869, SR-OPT-001871, SR-OPT- 001872, SR-OPT-001873, SR-OPT-001874, and SR-OPT-001875, respectively, and contains the recommended guidelines for the billing of access and other connectivity services. Sprint’s carrier access billing system is its Carrier Access Support System (CASS). CASS mirrors the requirements of CABS.

  • Trouble Ticket means issuing a ticket with a unique identification number confirming the customer complaint logging in with Service Provider in relation to a Service Outage faced by the Customer.

  • Help Desk means the contact point established by Project Co in respect of the Help Desk Services for the notification of Demand Requisitions, the occurrence of Events and other matters arising in relation to the provision of Services;

  • End User means, in the event that the Services or Deliverables involve the use of any information systems, any and all UNICEF employees, consultants and other personnel and any other external users collaborating with UNICEF, in each case, authorized by UNICEF to access and use the Services and/or Deliverables.

  • NOC means National Olympic Committee.

  • system user means a natural or legal person supplying to, or being supplied by, a transmission or distribution system;

  • Helpdesk means the helpdesk facility provided by GBG to handle enquiries and administration for the Service.

  • Interface means the mixture occurring in pipeline operations between adjoining batches having similar or dissimilar physical characteristics.

  • Customer System means the Customer's computing environment (consisting of hardware, software and/or telecommunications networks or equipment) used by the Customer or the Supplier in connection with this Contract which is owned by or licensed to the Customer by a third party and which interfaces with the Supplier System or which is necessary for the Customer to receive the Services;

  • Transportation network company driver or “driver” means an

  • Billing System means a system to issue Invoices relating to charges payable by each party under an Access Agreement;

  • Downtime means the Total Minutes in the Month during which the Cloud Service (or Servers for Server Provisioning) does not respond to a request from SAP’s Point of Demarcation for the data center providing the Cloud Service (or Server for Server Provisioning), excluding Excluded Downtime.

  • Digital Cross Connect System or "DCS" is a function which provides automated Cross Connection of Digital Signal Level 0 (DS0) or higher transmission bit rate digital channels within physical interface facilities. Types of DCS include but are not limited to DCS 1/0s, DCS 3/1s, and DCS 3/3s, where the nomenclature 1/0 denotes interfaces typically at the DS1 rate or greater with Cross Connection typically at the DS0 rate. This same nomenclature, at the appropriate rate substitution, extends to the other types of DCS specifically cited as 3/1 and 3/3. Types of DCS that cross connect Synchronous Transport Signal level 1 (STS-1 s) or other Synchronous Optical Network (SONET) signals (e.g., STS-3) are also DCS, although not denoted by this same type of nomenclature. DCS may provide the functionality of more than one of the aforementioned DCS types (e.g., DCS 3/3/1 which combines functionality of DCS 3/3 and DCS 3/1). For such DCS, the requirements will be, at least, the aggregation of requirements on the "component" DCS. In locations where automated Cross Connection capability does not exist, DCS will be defined as the combination of the functionality provided by a Digital Signal Cross Connect (DSX) or Light Guide Cross Connect (LGX) patch panels and D4 channel banks or other DS0 and above multiplexing equipment used to provide the function of a manual Cross Connection. Interconnection is between a DSX or LGX to a Switch, another Cross Connection, or other service platform device.

  • Leak-detection system means a system capable of detecting the failure of either the primary or secondary containment structure or the presence of a release of hazardous waste or accumulated liquid in the secondary containment structure. Such a system must employ operational controls (e.g., daily visual inspections for releases into the secondary containment system of aboveground tanks) or consist of an interstitial monitoring device designed to detect continuously and automatically the failure of the primary or secondary containment structure or the presence of a release of hazardous waste into the secondary containment structure.

  • Channel migration zone (CMZ) means the area where the active channel of a stream is prone to move and this results in a potential near-term loss of riparian function and associated habitat adjacent to the stream, except as modified by a permanent levee or dike. For this purpose, near-term means the time scale required to grow a mature forest. (See board manual section 2 for descriptions and illustrations of CMZs and delineation guidelines.)

  • compatibility means compatibility as defined in point (10) of Article 2 of Directive (EU) 2019/770;

  • Catalog means the available list of tangible personal property or services, in the most current listing, regardless of date, during the life of the contract, that takes the form of a catalog, price list, schedule, shelf price or other form that:

  • Connectivity means the provision of a Permanent Separated Bicycle Lane system that reflects desired routes between all major origins and destinations in the city.

  • Information processing system means an electronic system for creating, generating, sending, receiving, storing, displaying, or processing information.

  • Child support services means any civil, criminal or administrative action taken by the Division of

  • Customer Site means the site owned or leased by the Customer or any other site used to provide the Service, which is directly connected to a PoP managed by Liquid Telecom, as set out in the COF;