Problem Ticket definition

Problem Ticket means the document in electronic or written form that is created by the Help Desk in the Problem tracking system to record a Problem Call to the Help Desk and track the resolution of the Problem.
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Problem Ticket means a ticket entered into Supplier’s Problem Ticket Tracking System in response to a Call, a Service Request or other agreed to means of accessing the Help Desk.
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Examples of Problem Ticket in a sentence

  • We are not responsible for failures to provide Services that occur during any period of time in which any of the following conditions exist: • Problem Ticket Management - The time interval between the initial occurrence of a desktop malfunction or other issue affecting functionality and the time Client reports the desktop malfunction or issue to Provider.

  • Provider is not responsible for failures to provide Services that occur during any period of time in which any of the following conditions exist: • Problem Ticket Management - The time interval between the initial occurrence of a desktop malfunction or other issue affecting functionality and the time Client reports the desktop malfunction or issue to Provider.

  • Provider is not responsible for failure to provide Services that occur during any period of time in which any of the following conditions exist: • Problem Ticket Management - The time interval between the initial occurrence of a desktop malfunction or other issue affecting functionality and the time Client reports the desktop malfunction or issue to Provider.

  • X Create a Problem Ticket as needed to manage the root cause analysis and solution implementation for multiple Incidents.

  • Provider is not responsible for failure to provide Services that occur during any period of time in which any of the following conditions exist: • Problem Ticket Management - The time interval between the initial occurrence of a malfunction or other issue affecting functionality and the time Client reports the desktop malfunction or issue to Provider.

  • Applicable Hours M-F 8:30 to 17:00 Root Cause Analysis N/A N/A Applicable Hours M-F 8:30 to 17:00 Problem Ticket N/A N/A Applicable Hours M-F 8:30 to 17:00 Product Support relates to support for our branded Products or Services.

  • Provider is not responsible for failure to provide Services that occur during any period of time in which any of the following conditions exist: ● Problem Ticket Management - The time interval between the initial occurrence of a desktop malfunction or other issue affecting functionality and the time Client reports the desktop malfunction or issue to Provider.

  • Severity 1 (Time to Resolve) High Availability Systems The elapsed time between (i) the time that a Problem Ticket is created, until (ii) the point in time that the Problem is Resolved and the Problem Ticket is updated reflecting the time of such Resolution.

  • Such Problem Ticket will proceed through the following escalation levels: A.

  • Known error Refers to the identified root cause of a Problem Ticket Formal incident report created by Client in the TelUpay Bug Tracker.

Related to Problem Ticket

  • Problem means an unknown underlying cause of one or more Incidents. It becomes a Known Error when the root cause is known and a temporary workaround or permanent alternative has been identified.

  • Game ticket or "ticket" means an acceptable evidence of Play, which is a ticket produced in a manner that meets the specifications defined in the rules of each Selling Lottery and Rule 31 (Play Validation) and is a physical representation of the Play or Plays sold to the player or is a properly and validly registered ticketless transaction Play.

  • Interoperability means the ability of a CenturyLink OSS Function to process seamlessly (i.e., without any manual intervention) business transactions with CLEC's OSS application, and vice versa, by means of secure exchange of transaction data models that use data fields and usage rules that can be received and processed by the other Party to achieve the intended OSS Function and related response. (See also Electronic Bonding.)

  • Ticket means either a paper or electronic document issued by or on behalf of the carrier which includes the passenger’s flight coupons. The ticket serves as evidence of payment of air fare and constitutes for the passenger proof of their contract of carriage. It also has detailed information to ensure proper processing and handling. In instances where a ticket exists as an electronic document, the carrier issues to the passenger, as proof of purchase, an itinerary/receipt.

  • SPID is the number that identifies a service provider to the relevant NPAC. The SPID may be a state-specific number. "Serving Wire Center" denotes the CenturyLink building from which dial tone for local Exchange Service would normally be provided to a particular End User Customer premises. "Signaling System 7" or "SS7" is an out-of-band signaling protocol consisting of four basic sub- protocols: