Problem Ticket definition

Problem Ticket means the document in electronic or written form that is created by the Help Desk in the Problem tracking system to record a Problem Call to the Help Desk and track the resolution of the Problem.
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Problem Ticket means a ticket entered into Supplier’s Problem Ticket Tracking System in response to a Call, a Service Request or other agreed to means of accessing the Help Desk.
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Examples of Problem Ticket in a sentence

  • We are not responsible for failures to provide Services that occur during any period of time in which any of the following conditions exist: • Problem Ticket Management - The time interval between the initial occurrence of a desktop malfunction or other issue affecting functionality and the time Client reports the desktop malfunction or issue to Provider.

  • Provider is not responsible for failures to provide Services that occur during any period of time in which any of the following conditions exist: • Problem Ticket Management - The time interval between the initial occurrence of a desktop malfunction or other issue affecting functionality and the time Client reports the desktop malfunction or issue to Provider.

  • Provider is not responsible for failure to provide Services that occur during any period of time in which any of the following conditions exist: • Problem Ticket Management - The time interval between the initial occurrence of a desktop malfunction or other issue affecting functionality and the time Client reports the desktop malfunction or issue to Provider.

  • X Create a Problem Ticket as needed to manage the root cause analysis and solution implementation for multiple Incidents.

  • Provider is not responsible for failure to provide Services that occur during any period of time in which any of the following conditions exist: • Problem Ticket Management - The time interval between the initial occurrence of a malfunction or other issue affecting functionality and the time Client reports the desktop malfunction or issue to Provider.

  • Applicable Hours M-F 8:30 to 17:00 Root Cause Analysis N/A N/A Applicable Hours M-F 8:30 to 17:00 Problem Ticket N/A N/A Applicable Hours M-F 8:30 to 17:00 Product Support relates to support for our branded Products or Services.

  • Provider is not responsible for failure to provide Services that occur during any period of time in which any of the following conditions exist: ● Problem Ticket Management - The time interval between the initial occurrence of a desktop malfunction or other issue affecting functionality and the time Client reports the desktop malfunction or issue to Provider.

  • Severity 1 (Time to Resolve) High Availability Systems The elapsed time between (i) the time that a Problem Ticket is created, until (ii) the point in time that the Problem is Resolved and the Problem Ticket is updated reflecting the time of such Resolution.

  • Such Problem Ticket will proceed through the following escalation levels: A.

  • Known error Refers to the identified root cause of a Problem Ticket Formal incident report created by Client in the TelUpay Bug Tracker.