Intervention Time definition
Examples of Intervention Time in a sentence
Intervention Time Guarantees (GTI) and Recovery Time Guarantees (GTR) are presented below by severity of incident: 15 minutes 2 hours 1 (Major) Total and lasting unavailability of a service: - Object Storage - FCU - API - Network - EIM Excluding programmed maintenance.
The Intervention Time Guarantee covers the time from when the CLIENT opens the support ticket until the first response by the OUTSCALE Support team.
Typhon SAS undertakes, in particular, to ensure access to the server via the Internet 24h/24h, every day of the year, to intervene rapidly in the event of an incident and to ensure that all its tools are maintained at the very best level of quality, as per the conditions and the deadlines provided for in the Guaranteed Intervention Time (GIT) and the Guaranteed Recovery Time (GRT), as specified in the purchase order.
Reaction Time and Intervention Time are both dependent on the level of the Error.