High Severity Error definition
Examples of High Severity Error in a sentence
The presence of a High Severity Error implies that the Product cannot be substantially used, or have a major negative impact on the Licensee’s Jira system operation, system functionality, or system reliability.
On-site support shall be deemed completed when an acceptable Temporary Remedy has been established, or when the High Severity Error has been re-classified by Licensee.
If an Error covered by High Severity Error is of such a nature that it cannot be satisfactorily solved through the default handling, Licensee may require Licensor to provide on-site support by an expert engineer.