Examples of First Call Resolution in a sentence
The penalty for Contractor's failure to meet the First Call Resolution Performance Commitment shall be the amount shown in Attachment A.
This element is dynamically color coded***• Line graph denoted by (Ο) shows the number of calls received by the command center every month First Call Resolution (FCR)• Bar graph shows monthly percentage of calls resolved on first contact against target of 75%; indicated by grey dotted line.
Tenure Committee – an extended academic committee with external members, which is tasked with assessing the need to create, eliminate and re-profile tenure system positions on the basis of the strategic development needs of the University, making proposals to the Rector for the appointment of experts in assessing candidates for a tenure system position, and assessing the conformity of candidates with job requirements upon filling a tenure system position by way of a competition.
First Call Resolution of 85% as measured by one or more of the following methods: a member post-call phone or web survey; an end of call script where the customer service representative asks if the member’s issue has been resolved; a voice menu allowing the member to indicate if this is the first call they’ve made to resolve their inquiry or problem; or another method prior approved by the state.
Effective on the Effective Date, Performance Standard measurements for Sites existing on the Effective Date, shall begin the month following the Effective Date, or for the Performance Standards related to WAVE First Call Resolution and Total Resolved, the next full calendar quarter.
This should include network and system availability, Service Request Response, First Call Resolution Rate, and all other standard SLAs provided for the proposed solution and any and all help desk and support services proposed.
Table 2: First Call Resolution (FY 2020) Source: SSA, Office of Customer Service, management informationCalls Made to the Agency in Fiscal Years 2010 Through 2020SSA’s field offices received more calls in FY 2020 than any year since FY 2013 (see Figure 12 and Appendix F, Error! Reference source not found.).15 As such, there were fewer calls to the national 800-number in FY 2020 compared to the previous 2 years.
First Call Resolution of 85% as measured by one or more of the following methods: a Member post-call phone or web survey; an end of call script where the member service representative asks if the Member’s issue has been resolved; a voice menu allowing the Member to indicate if this is the first call they’ve made to resolve their inquiry or problem; or another method prior approved by the state.
First Call Resolution Rate ComponentExplanation of ComponentDefinitionFirst contact completion applies when the first person, the customer reaches answers the question, resolves the problem or dispatches service where appropriate.
Processes for referral to the network for primary care will comply with First Call Resolution processes in Reference (j).