Customer availability definition

Customer availability. Federal customers should consult Domestic Service Locations in Customer’s applicable, separately signed agreement with NCS. For all severity levels and on-site response service options: Following completion of remote troubleshooting and problem determination, the analyst will determine if the issue requires an on-site service technician and/or parts to be dispatched or if the issue can be resolved remotely over the phone. Missed Service Visit: If Customer or Customer’s authorized representative is not at the location when the service technician arrives, the service technician cannot service the Supported System. The service technician will leave and notify NCS will let the Customer know s/he was there. If this occurs, Customer may be charged an additional fee for a follow-up service call. Terms and Conditions: NCS is pleased to provide these Services in accordance with this Service Description and the terms and conditions of the NCS Customer Master Services Agreement or Customer’s separate signed agreement with NCS, as applicable. When NCS repairs the Customer Computer Device, the Customer understand and agree that NCS may replace original parts with new or used parts from the original manufacturer, or a different one. Replacement parts will be functionally equivalent to the original parts. When shipping components only; NCS will not provide Customer specified production release components for replacement; Customer will receive components in original manufacturer received condition unless otherwise stated in customer agreement. In our discretion, NCS may designate an affiliated company or contract with a third party to complete repairs on the Computer Device. If NCS decide that it is necessary to replace the Computer Device rather than repair it, the Customer will receive a Computer Device equivalent to or upgraded to the Computer Device the Customer originally purchased from us, as determined by us in our sole and reasonable discretion.
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Examples of Customer availability in a sentence

  • If Customer availability is required for repair, a credit will not be provided for such time, if any, that the Subscriber is not reasonably available.

  • The degradation ends when the trouble ticket is closed in mutual agreement in case of 1 or by the NOC in case of 2 (providing 24 hrs Customer availability).

  • When reporting a problem, Customer shall by phone or email provide the following information to Freshwave: (i) contact name and number; (ii) fault onset date and time; (iii) fault description and location; (iv) scope of fault; (v) Premises name and Site ID; (vi) frequency of fault (constant or intermittent); (vii) business impact and (viii) Customer availability for testing.

  • The packets are analyzed by netINS to determine packet loss and Customer availability.

  • All orders from Customers for Sercel Products shall be subject to acceptance by Sercel at its offices in Houston, Texas, and Sercel shall be permitted, in its sole judgement to reject any order obtained or reported by Representative, based upon credit worthiness of the Customer, availability of the particular products or any other reason.

  • All completion dates are estimates and are based upon, inter alia, prompt receipt of all necessary information from Customer, availability of material and supplies, supplier delays, and obtaining necessary access to the site(s).

  • Customer availability to complete details: A participant that will not answer three times or mor, will be notified that the cancellation request is deleted, and that the order is not cancelled.

  • All such time and materials charges will include actual travel time and travel expenses, as well as costs incurred due to waiting, rescheduling, or other accommodations made as a result of lack of Customer availability or of preparation by the Customer for services scheduled.

Related to Customer availability

  • System Availability means, with respect to any particular calendar month, the ratio obtained by subtracting Unscheduled Downtime during such month from the Total Monthly Time, and thereafter dividing the difference so obtained by the Total Monthly Time. Represented algebraically, System Availability for any particular calendar month is determined as follows:

  • Service Availability The total number of minutes in a calendar quarter that the Tyler Software is capable of receiving, processing, and responding to requests, excluding maintenance windows, Client Error Incidents and Force Majeure.

  • General Availability means the date a version of Software was first made available to be licensed by Sandvine customers.

  • Required Availability means Excess Availability and unrestricted cash and Cash Equivalents in an amount of not less than $5,000,000.

  • Suppressed Availability means, at any time, an amount, if positive, by which the Borrowing Base at such time exceeds the Aggregate Commitments at such time; provided that Suppressed Availability at any time shall not exceed 2.5% of the Aggregate Commitments at such time.