Computerized call center system definition

Computerized call center system means a system where an automatic call distributor is used to manage incoming calls and to place calls in a queue and that has the capability to generate sig- nificant statistical information.

Related to Computerized call center system

  • Customer System means the Customer's computing environment (consisting of hardware, software and/or telecommunications networks or equipment) used by the Customer or the Supplier in connection with this Contract which is owned by or licensed to the Customer by a third party and which interfaces with the Supplier System or which is necessary for the Customer to receive the Services;

  • System Software means machine-readable data and executable programs used to define the functionality of the HPS control system and standard hardware products, but does not include firmware, operating system, application software or other software products.

  • MERS(R) System The system of recording transfers of Mortgages electronically maintained by MERS.

  • Computer System means (1) computers with related peripheral components, including storage components, (2) systems and applications software, (3) terminal devices, (4) related communications networks or customer communication systems, and (5) related electronic funds transfer systems; by which data or monies are electronically collected, transmitted, processed, stored or retrieved.

  • Beam monitoring system means a system designed and installed in the radiation head to detect and measure the radiation present in the useful beam.