McorpCX, Inc. Sample Contracts

SERVICES AGREEMENT
Services Agreement • May 15th, 2013 • Touchpoint Metrics, Inc. • Services-prepackaged software • California

This Services Agreement (“Agreement”), effective as of the date accepted (“Effective Date”) is between Touchpoint Metrics, Inc., dba MCorp Consulting (A California corporation), located at 201 Spear Street, Suite 1100, San Francisco, California 94105 (“the Company”), and Centurion Medical Products located at 100 Centurion Way, Williamston, Michigan 48895 (“Client”).

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LEASE CONTENTS
Touchpoint Metrics, Inc. • August 4th, 2014 • Services-prepackaged software
Letter Agreement with Agreed Deviations to the GTCP
Letter Agreement • November 5th, 2012 • Touchpoint Metrics, Inc. • Services-prepackaged software
SERVICES AGREEMENT
Services Agreement • September 12th, 2012 • Touchpoint Metrics, Inc. • Services-prepackaged software • California

This Services Agreement (“Agreement”), effective as of the date accepted (“Effective Date”) is between Touchpoint Metrics, Inc., dba MCorp Consulting (A California corporation), located at 201 Spear Street, Suite 1100, San Francisco, California 94105 (“the Company”), and mfifty a sole proprietorship located at 524 San Anselmo Ave, #147 San Anselmo, CA 94960 (“Client”).

ENDORSEMENT & MARKETING AGREEMENT WESTERN INDEPENDENT BANKERS SERVICE CORPORATION AND TOUCHPOINT METRICS, INC.
Marketing Agreement • August 4th, 2014 • Touchpoint Metrics, Inc. • Services-prepackaged software • California

THIS AGREEMENT, made and entered into effective this 17 of March 2014 ( the "Effective Date"), by and between TOUCHPOINT METRICS, INC., (hereinafter referred to as "COMPANY"), headquartered in San Francisco, CA and WESTERN INDEPENDENT BANKERS SERVICE CORPORATION, headquartered in San Francisco, a California corporation (hereinafter referred to as "WIB SERVICE CORPORATION").

Independent Contractor Agreement
Independent Contractor Agreement • March 31st, 2014 • Touchpoint Metrics, Inc. • Services-prepackaged software • California

This Independent Contractor Agreement (this “Agreement”) is made and entered into as of August 1, 2013 (the “Effective Date”) by and between Touchpoint Metrics, Inc. (“Touchpoint Metrics”), a California corporation with a principal address of 201 Spear Street, Suite 1100, San Francisco, California, 94105, and Ashley Garnot, an individual who resides at 545 Granada Cresent, North Vancouver, BC, Canada, V7N 3A7 (“Consultant”). Touchpoint Metrics and Consultant may be referred to herein individually as a “Party” and collectively as the “Parties”.

EXHIBIT A Statement of Work (SOW) #2 Addendum
Touchpoint Metrics, Inc. • March 31st, 2015 • Services-prepackaged software

This Statement of Work ("SOW") Addendum, by and between Touchpoint Metrics, Inc. dba MCorp Consulting and lululemon athletica canada inc ("Client") is effective as of the later date signed below ("SOW Addendum Effective Date") and is in reference to and made part of the following:

DocuSign Envelope ID: 78F7D5CD-05D8-4EA1-B4DF-9ECE0DC57160 Purchaser Agreement Forrester Research, Inc.
Purchase Agreement • March 30th, 2016 • McorpCX, Inc. • Services-prepackaged software

This Purchase Agreement will remain in effect from 1/4/2016 through 1/3/2017, and is governed by and made a part of the Master Agreement previously concluded between Forrester Research, Inc. and/or one of its Affiliates ("Forrester") and the undersigned Forrester client or one of its Affiliates ("Master Agreement"). To the extent the client named below ("Client") or a Forrester entity signing this Purchase Agreement is an Affiliate of a counterparty to the Master Agreement, Client or the Forrester entity signing this Purchase Agreement, as applicable, hereby agrees to be subject to the terms and conditions of the Master Agreement for purposes of this Purchase Agreement to the same extent as if Client or such Forrester entity were the counterparty thereunder. The parties agree that various Forrester Affiliates may assist in the provision of products or services under this Purchase Agreement, provided that Forrester Research, Inc. shall remain primarily liable to Client for fulfillment o

UNIT PURCHASE AGREEMENT among:
Unit Purchase Agreement • April 16th, 2020 • McorpCX, Inc. • Services-prepackaged software • Delaware
Non-Disclosure Agreement
Non-Disclosure Agreement • March 31st, 2014 • Touchpoint Metrics, Inc. • Services-prepackaged software • California

This Non-Disclosure Agreement (this “Agreement”) is made and entered into as of August 1, 2013 (the “Effective Date”) by and between Touchpoint Metrics, Inc. (“Touchpoint Metrics”), a California corporation with a principal address of 201 Spear Street, Suite 1100, San Francisco, California, 94105, and Ashley Garnot an individual with a principal address of 545 Granada Cresent, North Vancouver, BC, Canada V7N3A7 (“Consultant”). Touchpoint Metrics and Consultant may be referred to herein individually as a “Party” and collectively as the “Parties”.

EXHIBIT A Statement of Work (SOW) #2
Touchpoint Metrics, Inc. • November 6th, 2014 • Services-prepackaged software

This Statement of Work ("SOW"), by and between Touchpoint Metrics, Inc. dba MCorp Consulting and lululemon athletica canada inc.. ("Client") is effective as of the later date signed below ("SOW Effective Date") and serves as Client's approval for Touchpoint Metrics to begin work on the project (the "Project") outlined in Touchpoint Metrics' July 25th, 2014 proposal for services titled "Guest Experience Insights Proposal" ("Proposal"), which is made part of this SOW by reference, the scope of which is described there and referenced in the following:

EXECUTIVE EMPLOYMENT AGREEMENT
Executive Employment Agreement • August 23rd, 2018 • McorpCX, Inc. • Services-prepackaged software • California

This Executive Employment Agreement (the “Agreement”) is made and entered into as of August 16, 2018 (the “Effective Date”), by and between Gregg Budoi (the “Executive”) and McorpCX, Inc. (the “Company” and together with the Executive, the “Parties”).

PROGRESS SOFTWARE MASTER SERVICES AGREEMENT
Progress Software Master Services Agreement • March 31st, 2014 • Touchpoint Metrics, Inc. • Services-prepackaged software • Massachusetts

This Master Services Agreement (“MSA” or “Agreement”) is entered into as of December 6, 2013 (“Effective Date”) by and between Progress Software Corporation, a Massachusetts Corporation with its principal place of business at 14 Oak Park Drive, Bedford, MA 01730 (“Progress” or “Client”) and Touchpoint Metrics, Inc. dba MCorp Consulting, a California Corporation organized under the laws of the State of California having its principal place of business at 201 Spear Street, Suite 1100 San Francisco, CA 94105 (“Supplier” or “Company”).

SERVICES AGREEMENT
Services Agreement • August 8th, 2013 • Touchpoint Metrics, Inc. • Services-prepackaged software • Arizona

This Services Agreement (“Agreement”), effective as of the date accepted (“Effective Date”) is between Touchpoint Metrics, Inc., dba MCorp Consulting (A California corporation), located at 201 Spear Street, Suite 1100, San Francisco, California 94105 (“the Company”), and Arizona State Credit Union an Arizona state chartered Credit Union located at 2355 W. Pinnacle Peak Road, Phoenix, Arizona 85027 (“Client”).

SERVICES AGREEMENT
Services Agreement • March 31st, 2014 • Touchpoint Metrics, Inc. • Services-prepackaged software • California

This Services Agreement (“Agreement”), effective as of the date accepted (“Effective Date”) is between Touchpoint Metrics, Inc., dba MCorp Consulting (a California corporation), located at 201 Spear Street, Suite 1100, San Francisco, California 94105 (“the Company”), and RedPort International, LLC (a Wisconsin limited liability company), located at 833 Ottawa Trail, Madison, Wisconsin 53711 (“Contractor”). The Company and Contractor agree to the following terms and conditions:

STATEMENT OF WORK RPI-002
Touchpoint Metrics, Inc. • March 31st, 2014 • Services-prepackaged software

This Statement of Work (“SOW”), by and between Touchpoint Metrics, Inc., dba MCorp Consulting (a California corporation), located at 201 Spear Street, Suite 1100, San Francisco, California 94105 (“the Company”), and RedPort International, LLC (a Wisconsin limited liability company), located at 833 Ottawa Trail, Madison, Wisconsin 53711 (“Contractor”) effective as of the later date signed below (“Effective Date”).

Touchpoint Metrics, Inc. Employment Agreement
McorpCX, Inc. • March 29th, 2018 • Services-prepackaged software • California

We are pleased to offer you the position of Vice President of Touchpoint Metrics, Inc. (the “Company”). Your employment by the Company shall be governed by the following terms and conditions (this “Agreement”):

CONSULTING AGREEMENT
Consulting Agreement • March 27th, 2013 • Touchpoint Metrics, Inc. • Services-prepackaged software • California

THIS CONSULTING AGREEMENT (the “Agreement”) is made, entered into and effective as of August 30, 2012 (the “Effective Date”) by and between Touchpoint Metrics, Inc d/b/a MCorp Consulting, located at 251 Sir Francis Drake Blvd, San Anselmo, CA 94960 (“Consultant”) and California Physicians’ Service d/b/a Blue Shield of California, a California not for profit mutual benefit corporation, located at 50 Beale Street, San Francisco, California 94105 (“BSC”). BSC may be obtaining the services described in this Agreement on behalf of its affiliates and subsidiaries, including without limitation, Blue Shield of California Life & Health Insurance Company (“BSL”). BSC is a health care service plan licensed under the Knox-Keene Act and regulated by the California Department of Managed Health Care. BSL is licensed as a life and disability insurance company pursuant to the California Insurance Code and is regulated by the California Department of Insurance. References to specific laws or regulatory

Marketing Services Agreement
Marketing Services Agreement • March 30th, 2016 • McorpCX, Inc. • Services-prepackaged software

Fusion Marketing Partners LLC, (a State of Colorado entity), 3730 Sinton Road, Colorado Springs, CO 80907, hereinafter referred to as "FMP", and McorpCX, Inc., 201 Spear Street, Suite 1100, San Francisco, CA 94105, hereinafter referred to as "Mcorp", agree to the following terms and conditions:

Letter of Agreement
Letter of Agreement • October 16th, 2012 • Touchpoint Metrics, Inc. • Services-prepackaged software

Project Description: MCorp agrees to provide Infinitee with planning, consulting, project management and research services on an ongoing, hourly basis as needed and requested by Infinitee. As such, this is an hourly (time and materials) proposal for the completion of the engagement outlined in this document, and includes all related services as outlined on the previous pages, to be invoiced at the billable rates as described below. Over (estimated) 225 hours required for project completion, Staff and Senior consultant time are estimated as being approximately equal, while Partner and Director time is expected to be minimal.

McorpCX, Inc.
McorpCX, Inc. • December 27th, 2018 • Services-prepackaged software

Let this memo serve to amend the Agreement between Mcorp by deleting Section 4(a) and 4(b) of the Agreement in their entirety and replacing them with the new Section 4(a) and 4(b) as follows:

McorpCX, Inc. Consulting Agreement
Consulting Agreement • November 9th, 2018 • McorpCX, Inc. • Services-prepackaged software • California

This Consulting Agreement (the “Agreement”) is entered into by and between McorpCX, Inc. and Tricia Tomko (“Consultant”) effective as of November 6, 2018. McorpCX and its affiliates are referred to herein individually and collectively as the “Company.”

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SOW-002 Form of Statement of Work (SOW)
Touchpoint Metrics, Inc. • March 31st, 2014 • Services-prepackaged software

This Statement of Work (“SOW”), is entered into by and between Touchpoint Metrics, Inc. and Ashley Garnot (“Consultant”) effective as of the date above February 2, 2014, and will serve as the Company’s approval for the Consultant to begin work on the project described in the following:

EXECUTIVE COMPENSATION AGREEMENT
Executive Compensation Agreement • August 23rd, 2018 • McorpCX, Inc. • Services-prepackaged software • California

This Executive Compensation Agreement (the “Agreement”) is made and entered into as of August 16, 2018 (the “Effective Date”), by and between Michael Hinshaw (the “Executive”), McorpCX, LLC (the “Company” and together with the Executive, the “Parties”).

EXECUTIVE EMPLOYMENT AGREEMENT
Executive Employment Agreement • June 13th, 2019 • McorpCX, Inc. • Services-prepackaged software • California

This Executive Employment Agreement (the “Agreement”) is made and entered into as of June 7, 2019 (the “Effective Date”), by and between Rajesh Makhija (the “Executive”) and McorpCX, Inc. (the “Company” and together with the Executive, the “Parties”).

LEASE EXTENSION AGREEMENT
Lease Extension Agreement • March 31st, 2014 • Touchpoint Metrics, Inc. • Services-prepackaged software

This extension made this date, February 26, 2013, by and between Annette Kaufman and Michael Mirsky co-trustees Annette Kaufman Survivor Trust as Lessor, and Touchpoint Metrics, Inc., a California Corporation as Lessee:

EXHIBIT A Statement of Work (SOW) #2
McorpCX, Inc. • March 30th, 2016 • Services-prepackaged software

This Statement of Work ("SOW"),. by and between McorpCX, Inc. (Previously named Touchpoint Metrics, Inc.) ("Company") and Jamaica Money Market Brokers.Limited ("Client") is effective as of the later date signed below ("SOW Effective Date") and serves as Client's approval for Company to begin work on the project (the "Project") outlined in the McorpCX October 17, 2014 Protect Plan for titled "The Ideal State In-Branch Customer Experience: A Project Plan for the JMMB Group" ("Project Plan"), which is made part of this SOW by reference, the scope of which is described therein and further referenced in the followmg:

CONTRIBUTION AGREEMENT
Contribution Agreement • August 23rd, 2018 • McorpCX, Inc. • Services-prepackaged software • California

This Contribution Agreement (this “Agreement”) is dated as of August 16, 2018, by and between McorpCX, Inc., a California corporation (the “Company”), and McorpCX, LLC, a Delaware limited liability company (“Subsidiary”).

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