Common use of Your Meter Clause in Contracts

Your Meter. 12.1 You are responsible for ensuring your Property has a Meter 12.2 If you have a traditional meter, or a non-communicative Smart Meter, we will need you to submit a Meter reading via the App each month (this will be automatic with a Smart Meter). We’ll remind you when you need to do this. 12.3 You are responsible for ensuring that your Meter and all other equipment and systems that are used to measure the amount of Energy that is used at the Property (the “metering equipment”) is not tampered or interfered with, lost, stolen or damaged. If you discover any damage, fault or other issue with your metering equipment, you must tell us immediately. 12.4 We can install, maintain, read, disconnect, repair or replace any metering equipment. You agree to give us or anyone acting on our behalf safe access to your Property and all metering equipment. If there are obstructions preventing us accessing your metering equipment, you must remove them. 12.5 If you have a Smart Meter that we can read without coming to your Property, you agree that: 12.5.1 We may remotely repair and update it; 12.5.2 We can access your Smart Meter reading information every half an hour, 24/7; 12.5.3 We may use information from it to work out your payments for the Supply and offer you appropriate Tariffs and other products and monitor your Energy usage; and 12.5.4 You will not remove any equipment provided to you without our consent. 12.6 Once a Smart Meter is installed and its functionality is available for us to use, we will notify you and commence taking Meter readings automatically, update your Meter and run diagnostics without visiting your Property. We will use these readings to calculate your Energy Bills and Credits. 12.7 If we are Supplying you with a Smart Meter, we will arrange installation on a date and time that is convenient to you. If we or our agent are not given access to the Property for the appointment we have agreed with you to install the Smart Meter, then we may charge you the costs we have incurred in connection with that abortive visit. We will provide you with details of the cost of a missed appointment at the time you make the booking. 12.8 When we or our agent installs your Smart Meter, we will follow the Smart Meter Installation Code of Practice. 12.9 If for any reason your Meter does not register any Energy used, you agree to pay the amount that we reasonably estimate.