Common use of Wyoming Residents Clause in Contracts

Wyoming Residents. The laws of the State of Wyoming will govern any disputes arising out of this Agreement and any civil action may be brought in the courts of the State of Wyoming. For HP products purchased in the United States (except in Florida), Hewlett-Packard Company located at 0000 Xxxxxxx Xxxxxx, Xxxx Xxxx, XX 00000, is legally and financially obligated to provide the Support Services described in this Agreement and these obligations are backed by the full faith and credit of HP. For products purchased in Florida, these terms do not apply. Upon submission of the properly completed registration card, Florida purchasers will receive the terms and conditions applicable to their product. Toll Free number: 0-000-000-0000. HP Service Plan Descriptions – United States Service Type – HP Next Business Day* Exchange Service Overview HP Next Business Day Exchange Service offers an exchange service for eligible HP products by providing a replacement product. The replacement product is shipped overnight via airfreight carrier to the customer’s location at HP’s expense. A few components, such as a removable display, may not be eligible for next day arrival due to transportation laws. PC replacement products will be equivalent or better with respect to processor speed, original memory, original hard drive size, and will contain the latest operating system being shipped by HP. However, other features such as touch or swivel screens, networking standards, SW application compatibility, and the like may not be available. Peripheral replacement products will be equivalent or better with respect to basic functionality, resolution, and print speed. However, other features such as interface standards, product footprint and mobility, and software and supplies compatibility may not be available. Remote Problem Diagnosis When experiencing a problem, the customer must first place a call to HP’s technical support center at 0-000-000-0000. HP telephone technical assistance is available 24 hours a day, 7 days a week. HP will provide telephone technical assistance for installation, product configuration, setup, and problem resolution. Prior to scheduling the product exchange, HP may ask the customer to provide relevant information, start diagnostic tools, and perform other supporting activities.

Appears in 1 contract

Samples: h71036.www7.hp.com

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Wyoming Residents. The laws of the State of Wyoming will govern any disputes arising out of this Agreement and any civil action may be brought in the courts of the State of Wyoming. For HP products purchased in the United States (except in Florida), Hewlett-Packard Company located at 0000 Xxxxxxx Xxxxxx, Xxxx Xxxx, XX 00000, is legally and financially obligated to provide the Support Services described in this Agreement and these obligations are backed by the full faith and credit of HP. For products purchased in Florida, these terms do not apply. Upon submission of the properly completed registration card, Florida purchasers will receive the terms and conditions applicable to their product. Toll Free number: 0-000-000-0000. HP Service Plan Descriptions – United States Service Type – HP Next Business Day* Exchange with Accidental Damage Protection‌‌ Service Overview HP Next Business Day Exchange Service offers an exchange service for eligible HP products by providing a replacement product. The replacement product is shipped overnight via airfreight carrier to the customer’s location at HP’s expense. A few components, such as a removable display, may not be eligible for next day arrival due to transportation laws. PC replacement products will be equivalent or better with respect to processor speed, original memory, original hard drive size, and will contain the latest operating system being shipped by HP. However, other features such as touch or swivel screens, networking standards, SW application compatibility, and the like may not be available. Peripheral replacement products will be equivalent or better with respect to basic functionality, resolution, resolution and print speed. However, other features such as interface standards, product footprint and mobility, and software and supplies compatibility may not be available. In addition, the customer receives protection against accidental damage to the eligible product. Accidental Damage is defined as physical damage to the product caused by or resulting from a fortuitous incident. Such incident is referred to as an “Accidental Damage Event”. Covered perils include non-intentional liquid spills in or on the product, drops, falls, collisions, and electrical surge. Accidental damage protection includes, but is not limited to the screen (LCD), DVD/CD ROM, motherboard, processor, hard disk drive, memory and broken parts. Accidental Damage does NOT COVER theft, fire, loss, normal wear, consumables, and intentional acts of damage or exclusions as detailed in the “SERVICE LIMITATIONS” section below. This service also includes the Support Services for the eligible product described in the HP Support Service Agreement Remote Problem Diagnosis problem diagnosis When experiencing a problem, the customer must first place a call to HP’s technical support center at 0-000-000-0000. HP telephone technical assistance is available 24 hours a day, 7 days a week. HP will provide telephone technical assistance for installation, product configuration, setup, and problem resolution. Prior to scheduling the product exchange, HP may ask the customer to provide relevant information, start diagnostic tools, and perform other supporting activities.

Appears in 1 contract

Samples: h71036.www7.hp.com

Wyoming Residents. The laws of the State of Wyoming will govern any disputes arising out of this Agreement and any civil action may be brought in the courts of the State of Wyoming. For HP products purchased in the United States (except in Florida), Hewlett-Packard Company located at 0000 Xxxxxxx Xxxxxx, Xxxx Xxxx, XX 00000, is legally and financially obligated to provide the Support Services described in this Agreement and these obligations are backed by the full faith and credit of HP. For products purchased in Florida, these terms do not apply. Upon submission of the properly completed registration card, Florida purchasers will receive the terms and conditions applicable to their product. Toll Free number: 0-000-000-0000. HP Service Plan Descriptions – United States Service Agreement Type – HP Next Business Day* Exchange Return to Depot Service Overview HP’s Hardware Support Offsite offers Return to HP Next Business Day Exchange Service offers an exchange service Services with remote telephone support and offsite repair for eligible products at an HP products designated Repair Center. The service includes repair or replacement, all parts, labor and cost of the return shipment. HP will determine the hardware service offering based upon the outcome of the system self test programs run by providing the customer through the initial call to the HP Total Care. HP has the option, depending on the hardware failure, 1) to supply customer-replaceable parts, 2) provide send-in repair service to HP, 3) provide carry-in service to a HP Authorized Service Provider (ASP) or 4) provide replacement of the product. HP will provide freight service to send in and return repaired product to customer’s location. Customer is responsible for packaging failed product. If customer requests expedited shipping, the additional charges will be billed to customer. The estimated time to repair the product will be provided to you by the HP phone technician on your initial call to HP. For Carry-In Repair Service, Customer takes the product to an HP Authorized Service Provider (ASP) and picks it up when it is repaired. Time to repair the product will be established by the ASP. Service Limitations The service may be performed at an HP designated repair facility by an HP service professional or other authorized representative. At HP’s discretion, service will be provided using remote diagnosis and support or other service delivery methods, or a combination of remote diagnosis and support and service delivered at the HP designated Repair Center. Other service delivery methods may include the shipment of parts specified as customer replaceable like e.g. floppy drive or ac adapter. HP will determine the appropriate delivery method required. Services such as the following, but not limited to, are excluded from this service: • Recovery of the operating system, other software, and data • Troubleshooting for interconnectivity or compatibility problems • Services required due to failure of customer to incorporate any system fix, repair, patch, or modification provided to the customer by HP • Services required due to failure of the customer to take avoidance action previously advised by HP • User preventative maintenance • Geographic coverage may vary Customer Responsibility The customer must register the covered hardware and HP Care Pack as set forth in the HP Responsibility Care Pack support service agreement. The customer will be required, upon HP's request, to support HP in resolving the problem remotely by: • Providing all information necessary for HP to deliver timely and professional remote hardware support and/or to enable HP to determine the level of support eligibility • Starting self tests and/or other diagnostic tools and programs • Performing other reasonable activities to help HP identify or resolve the problem The customer is responsible to install customer replaceable parts and replacement units delivered by courier in a timely manner. The customer must ensure that the product is shipped overnight via airfreight carrier appropriately packaged and prepared for pickup or the chosen method of delivery or shipment to the HP designated Repair Center. HP may require the customer to include a printout of any previously conducted self-test results together with the failed unit. It is the customer’s location at responsibility to: • De-install all add-ons and or accessories from the base unit before returning to HP for Accidental Damage repair • Maintain a backup copy of all software and data. HP recommends regular backups • Restore software and data on the unit after the repair or replacement • Be responsible for the user application software installation and insure all software is appropriately licensed Service Coverage All standard accessories included with the HP base unit part number and all HP’s expense. A few -supplied internal components, such as a removable displayHP Jetdirect cards, memory and CD-ROMs are covered. Items such as, but not limited to, the following are NOT covered under this service: • Consumables, including, but not limited to, batteries and Tablet PC pens. If consumables are provided by HP to establish whether repair has been effective because the Customer has none available, then HP may not be eligible charge for next day arrival due such consumables at its then prevailing rate • Maintenance kits and other supplies • Non-HP devices or options • Accessories purchased in addition to transportation laws. PC replacement products will be equivalent or better with respect to processor speedthe base unit, original memory, original hard drive size, and will contain the latest operating system being shipped by HP. However, other features such as touch docking stations and port replicators • Any product previously repaired by an unauthorized technician or swivel screens, networking standards, SW application compatibility, and the like may not be available. Peripheral replacement products will be equivalent or better with respect to basic functionality, resolution, and print speed. However, other features such as interface standards, product footprint and mobility, and software and supplies compatibility may not be available. Remote Problem Diagnosis When experiencing a problem, the customer must first place a call to HP’s technical user Coverage Window HP Total Care telephone support center at 0-000-000-0000. HP telephone technical assistance is available 24 hours a day, 7 seven (7) days a week. HP will provide telephone technical assistance Repair calls must be received before 5:00 pm central standard time. Geographic Coverage Service is available within the continental United States, including parts of Alaska and Hawaii. Add 1 or 2 days to turnaround time for installation, product configuration, setup, Alaska and problem resolution. Prior to scheduling the product exchange, HP may ask the customer to provide relevant information, start diagnostic tools, and perform other supporting activitiesHawaii.

Appears in 1 contract

Samples: h71036.www7.hp.com

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Wyoming Residents. The laws of the State of Wyoming will govern any disputes arising out of this Agreement and any civil action may be brought in the courts of the State of Wyoming. For HP products purchased in the United States (except in Florida), Hewlett-Packard Company located at 0000 Xxxxxxx Xxxxxx, Xxxx Xxxx, XX 00000, is legally and financially obligated to provide the Support Services described in this Agreement and these obligations are backed by the full faith and credit of HP. For products purchased in Florida, these terms do not apply. Upon submission of the properly completed registration card, Florida purchasers will receive the terms and conditions applicable to their product. Toll Free number: 0-000-000-0000. HP Service Plan Descriptions – United States Service Agreement Type – HP Next Business Day* Exchange Return to Depot, Post-Warranty Support Service Overview HP’s Hardware Support Offsite offers Return to HP Next Business Day Exchange Service offers an exchange service Services with remote telephone support and offsite repair for eligible products at an HP products by providing a replacement productdesignated Repair Center. The replacement product is shipped overnight via airfreight carrier service includes repair or replacement, all parts, labor and cost of the return shipment. HP will determine the hardware service offering based upon the outcome of the system self test programs run by the customer through the initial call to the HP Total Care. HP has the option, depending on the hardware failure, 1) to supply customer’s location at HP’s expense. A few components-replaceable parts, such as a removable display, may not be eligible for next day arrival due to transportation laws. PC replacement products will be equivalent or better with respect to processor speed, original memory, original hard drive size, and will contain the latest operating system being shipped by HP. However, other features such as touch or swivel screens, networking standards, SW application compatibility, and the like may not be available. Peripheral replacement products will be equivalent or better with respect to basic functionality, resolution, and print speed. However, other features such as interface standards, product footprint and mobility, and software and supplies compatibility may not be available. Remote Problem Diagnosis When experiencing a problem, the customer must first place a call 2) provide send-in repair service to HP’s technical support center at 0, 3) provide carry-000-000-0000. in service to a HP telephone technical assistance is available 24 hours a day, 7 days a weekAuthorized Service Provider (ASP) or 4) provide replacement of the product. HP will provide freight service to send in and return repaired product to customer’s location. Customer is responsible for packaging failed product. If customer requests expedited shipping, the additional charges will be billed to customer. The estimated time to repair the product will be provided to you by the HP phone technician on your initial call to HP. For Carry-In Repair Service, Customer takes the product to an HP Authorized Service Provider (ASP) and picks it up when it is repaired. Time to repair the product will be established by the ASP. HP’s post warranty technical support provides you one (1) year of telephone support coverage for your HP or Compaq consumer product. With HP’s post-warranty technical support, you have access to HP’s Technical Support Agents providing you with advice and technical assistance for on your product, product’s original operating system, and original manufacturer’s pre-installed software. Technical support includes assistance with features and usage, installation, product configuration, setuptroubleshooting and diagnosis. Service Limitations The service may be performed at an HP designated repair facility by an HP service professional or other authorized representative. At HP’s discretion, service will be provided using remote diagnosis and support or other service delivery methods, or a combination of remote diagnosis and support and service delivered at the HP designated Repair Center. Other service delivery methods may include the shipment of parts specified as customer replaceable like e.g. floppy drive or ac adapter. HP will determine the appropriate delivery method required. Services such as the following, but not limited to, are excluded from this service: • Recovery of the operating system, other software, and problem resolution. Prior data • Troubleshooting for interconnectivity or compatibility problems • Services required due to scheduling failure of customer to incorporate any system fix, repair, patch, or modification provided to the product exchange, customer by HP may ask • Services required due to failure of the customer to provide relevant informationtake avoidance action previously advised by HP • User preventative maintenance • Geographic coverage may vary Support is limited to HP and Compaq consumer Pavilion and Presario Desktop and Notebook products. HP will make every reasonable effort to assist and restore a user’s product to productivity and will be deemed complete when the Customer has been provided any of the following: Instructions that assist in resolving the hardware and/or software problem Instructions on how to obtain a patch(es;) • Notice that a software application problem is caused by known, unresolved software bug • Notice that the problem has been identified as a hardware repair problem • Notice that the problem is corrected in a subsequent release of the product or software HP makes no guarantee that its best efforts to resolve a Customer’s problem will be successful. This support is limited to telephone assistance and does not include the downloading of complete software packages or supervision of an installation from start to finish. Further actions by the customer may be required to resolve the problem. HP accepts no responsibility nor provides compensation for damage to the operating system software, application software, or data Customer Responsibility The customer must register the covered hardware and HP Care Pack as set forth in the HP Responsibility Care Pack support service agreement. The customer will be required, upon HP's request, to support HP in resolving the problem remotely by: • Providing all information necessary for HP to deliver timely and professional remote hardware support and/or to enable HP to determine the level of support eligibility • Starting self tests and/or other diagnostic toolstools and programs • Performing other reasonable activities to help HP identify or resolve the problem The customer is responsible to install customer replaceable parts and replacement units delivered by courier in a timely manner. The customer must ensure that the product is appropriately packaged and prepared for pickup or the chosen method of delivery or shipment to the HP designated Repair Center. HP may require the customer to include a printout of any previously conducted self-test results together with the failed unit. It is the customer’s responsibility to: • De-install all add-ons and or accessories from the base unit before returning to HP for Accidental Damage repair • Maintain a backup copy of all software and data. HP recommends regular backups • Restore software and data on the unit after the repair or replacement • Be responsible for the user application software installation and insure all software is appropriately licensed The customer must adhere to and retain all original software licenses, upgrade license agreements, and perform license keys, and provide to HP upon request. HP strongly recommends Customer maintain a current backup or copy of their operating system and all other supporting activitiesapplicable software programs and data prior to use of this service.

Appears in 1 contract

Samples: h71036.www7.hp.com

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