Written Complaint. The employee shall, within ten (10) working days after the occurrence of the circumstance giving rise to the grievance or the time of the employee's first knowledge thereof, or the time the employee should have known thereof, reduce the matter to written form stating all facts in detail, sign it and provide the other information required in Section 2(A) above, and submit same to the supervisor above the employee's immediate supervisor. The supervisor shall within five (5) working days return his/her answer in writing.
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Sources: Collective Bargaining Agreement, Collective Bargaining Agreement, Collective Bargaining Agreement