Volume Forecasting Clause Samples

Volume Forecasting. AWS shall plan programs and Campaigns on a week-by-week basis. The programs or Campaigns are dynamic, both in their planning and in their required execution. To accommodate the requirement of Phase 2 Solutions to provide staffing, AWS will provide on a weekly basis and within plus or minus ten percent (+/- 10%), the inbound and outbound telephone call, BRC, and manual provisioning volume forecasts and requirements for a four (4) week period (looking forward). Once AWS provides this forward forecast, AWS will use the Change Management Process to request changes to the intra-month forecast. Phase 2 Solutions will use this information in conjunction with historic arrival information to staff their operations in support of AWS' business requirements. Such staffing and operations shall at all times meet the performance measurements defined in Appendix D hereto. Phase 2 Solutions shall at all times manage the staffing at levels that are appropriate to meet AWS' business requirements. AWS shall temporarily relieve Phase 2 Solutions from meeting the performance measurements (as defined in Appendix D) which are tied specifically to staffing levels when actual business volumes exceed AWS' forecasts by ten percent (10%) or more. If this should occur, AWS and Phase 2 Solutions shall, within twelve (12) hours, mutually agree to a plan to accommodate the increased business volumes, and Phase 2 Solutions will once again be required to comply with all performance requirements as defined in Appendix D.