User Complaints. Licensee shall provide users and parents with reasonable, appropriate, simple and effective means to submit complaints and express concerns regarding Licensee’s privacy practices. Licensee shall respond to all such submissions in a timely fashion, not to exceed ten (10) business days. Licensee shall also reasonably cooperate with TRUSTe’s efforts to resolve user or parental complaints, questions and concerns.
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Sources: Children's License Agreement
User Complaints. Licensee shall provide users and parents with reasonablereasonable --------------- appropriate means, appropriatewhich may include a variety of mechanisms, to ensure that users have a simple and effective means way to submit complaints and express concerns regarding Licensee’s 's privacy practices. Licensee shall respond to all such submissions in a timely fashion, not to exceed ten (10) reasonable user inquires within five business days. Licensee shall also reasonably cooperate with TRUSTe’s 's efforts to resolve user or parental complaints, questions and concernsaid concerns on behalf of the user.
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