Common use of User Complaints Clause in Contracts

User Complaints. Sprint has a regulatory obligation to track and respond to certain User complaints. Sorrent agrees to cooperate with Sprint to resolve these complaints. Sprint reserves the right to suspend Sorrent’s ability to provide any Sorrent Services for which Sorrent charges Users directly (as opposed to the Premium Services if: (a) for any two out of three consecutive months, the number of complaints Sprint receives regarding charges for Premium Services exceeds ***** % of all the complaints Sprint receives related to charges for all services with billing on behalf of functionality provided by Sprint; or (b) Sprint reasonably believes unauthorized charges for Premium Services are being presented to it by Sorrent. Sprint will allow Sorrent to resume providing Premium Services if Sprint determines that the problems underlying the complaints or unauthorized charges have been resolved. In addition, the parties will comply with any other existing or future regulatory obligations that apply to this Agreement or the relationship between the parties.