Use of Your Information. 14.3.1. The purposes for which we use your information and the legal bases under data protection laws on which we rely to do this are as follows (as relevant): • it is necessary for the performance of the contract with you or to take steps to enter into it. This includes verifying your identity, administering the agreement between us (including tracing your whereabouts to contact you and recover debt) and to provide you with the service under that agreement (i.e. managing your account, communicating with you, providing updates on the status of your account, mid and end agreement reviews, dealing with any complaints and notifying you of any changes to this statement). • it is necessary for our legitimate interests or that of a third party. This includes: • assessing lending and insurance risks; • to understand your needs and provide a better service to you, and to help us develop and improve our products and services; • preventing fraud and money laundering, and to verify your identity, in order to protect our business and to comply with laws that apply to us; • monitoring communications between us (calls, letters, emails and texts) to prevent and detect crime, to protect the security of our communications, systems and procedures, and for quality control and training purposes; • contacting you to ask you to participate in customer satisfaction surveys and market research (by email, letter, SMS or phone) and to undertake and analyse those surveys and research, this is to allow us to benchmark our services and evaluate new and existing products and services; • for management and audit of our business operations including statistical analysis and accounting and system testing in order to protect our business; • creating a profile of you to decide what products and services to offer to you for marketing purposes; • conducting a propensity to renew analysis and evaluating those results to understand the profile of customers likely to renew, this is so that we can undertake tailored and timely marketing activities; • use by your intermediary for the reasons described in clause 14.4 below. • it is necessary for compliance with a legal obligation. This includes when you exercise your legal rights under data protection law, to verify your identity, for the establishment and defence of our legal rights, for activities relating to the prevention, detection and investigation of crime, to conduct credit, fraud prevention and anti-money laundering checks and for compliance with our legal and regulatory responsibilities. This may also include processing special categories of data about you, for example for our compliance with our legal obligations relating to vulnerable people or if you go into arrears with your payments due to a health-related reason. • you have given us your consent to use it in certain ways including when you request that we disclose it to a third party and for direct marketing communications (by us and the third parties named under ‘Use of your information and Marketing’ above). You can withdraw your consent to marketing at any time by following the instructions provided under the ‘Use of your information and Marketing’ section of this Agreement.
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Use of Your Information. 14.3.1. The purposes for which we use your information and the legal bases under data protection laws on which we rely to do this are as follows (as relevant): • it is necessary for the performance of the contract with you or to take steps to enter into it. This includes verifying your identity, administering the agreement between us (including tracing your whereabouts to contact you and recover debt) and to provide you with the service under that agreement (i.e. managing your account, communicating with you, providing updates on the status of your account, mid and end agreement reviews, dealing with any complaints and notifying you of any changes to this statement). • it is necessary for our legitimate interests or that of a third party. This includes: • assessing lending and insurance risks; • to understand your needs and provide a better service to you, and to help us develop and improve our products and services; • preventing fraud and money laundering, and to verify your identity, in order to protect our business and to comply with laws that apply to us; • monitoring communications between us (calls, letters, emails and texts) to prevent and detect crime, to protect the security of our communications, systems and procedures, and for quality control and training purposes; • contacting you to ask you to participate in customer satisfaction surveys and market research (by email, letter, SMS or phone) and to undertake and analyse those surveys and research, this is to allow us to benchmark our services and evaluate new and existing products and services; • for management and audit of our business operations including statistical analysis and accounting and system testing in order to protect our business; • creating a profile of you to decide what products and services to offer to you for marketing purposes; • conducting a propensity to renew analysis and evaluating those results to understand the profile of customers likely to renew, this is so that we can undertake tailored and timely marketing activities; • use by your intermediary for the reasons described in clause 14.4 below. • it is necessary for compliance with a legal obligation. This includes when you exercise your legal rights under data protection law, to verify your identity, for the establishment and defence of our legal rights, for activities relating to the prevention, detection and investigation of crime, to conduct credit, fraud prevention and anti-money laundering checks and for compliance with our legal and regulatory responsibilities. This may also include processing special categories of data about you, for example for our compliance with our legal obligations relating to vulnerable people or if you go into arrears with your payments due to a health-health- related reason. • you have given us your consent to use it in certain ways including when you request that we disclose it to a third party and for direct marketing communications (by us and the third parties named under ‘Use of your information and Marketing’ above). You can withdraw your consent to marketing at any time by following the instructions provided under the ‘Use of your information and Marketing’ section of this Agreement.
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Use of Your Information. 14.3.1. The purposes for which we use your information and the legal bases under data protection laws on which we rely to do this are as follows (as relevant): • it is necessary for the performance of the contract with you or to take steps to enter into it. This includes verifying your identity, administering the agreement between us (including tracing your whereabouts to contact you and recover debt) and to provide you with the service under that agreement (i.e. managing your account, communicating with you, providing updates on the status of your account, mid and end agreement reviews, dealing with any complaints and notifying you of any changes to this statement). • it is necessary for our legitimate interests or that of a third party. This includes: • assessing lending and insurance risks; • to understand your needs and provide a better service to you, and to help us develop and improve our products and services; • preventing fraud and money laundering, and to verify your identity, in order to protect our business and to comply with laws that apply to us; • monitoring communications between us (calls, letters, emails and texts) to prevent and detect crime, to protect the security of our communications, systems and procedures, and for quality control and training purposes; • contacting you to ask you to participate in customer satisfaction surveys and market research (by email, letter, SMS or phone) and to undertake and analyse those surveys and research, this is to allow us to benchmark our services and evaluate new and existing products and services; • for management and audit of our business operations including statistical analysis and accounting and system testing in order to protect our business; • creating a profile of you to decide what products and services to offer to you for marketing purposes; • conducting a propensity to renew analysis and evaluating those results to understand the profile of customers likely to renew, this is so that we can undertake tailored and timely marketing activities; • use by your intermediary for the reasons described in clause 14.4 below. • it is necessary for compliance with a legal obligation. This includes when you exercise your legal rights under data protection law, to verify your identity, for the establishment and defence of our legal rights, for activities relating to the prevention, detection and investigation of crime, to conduct credit, fraud prevention and anti-money laundering checks and for compliance with our legal and regulatory responsibilities. This may also include processing special categories of data about you, for example for our compliance with our legal obligations relating to vulnerable people or if you go into arrears with your payments due to a health-related reason. • you have given us your consent to use it in certain ways including when you request that we disclose it to a third party and for direct marketing communications (by us and the third parties named under ‘Use of your information and Marketing’ above). You can withdraw your consent to marketing at any time by following the instructions provided under the ‘Use of your information and Marketing’ section of this Agreement.clause
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