Common use of Unauthorised transactions Clause in Contracts

Unauthorised transactions. We may be able to refund money you have lost if the transaction is due to our mistake, fraud, or errors with your transaction. We will however not be liable for unauthorised transactions that are caused outside of the direct control of Airwallex. In particular, but without limitation, we are not liable (and you will be solely liable for all losses): (a) if you do not promptly notify us of security issues; (b) you have breached this Agreement or applicable Additional Terms; (c) if we find that you or your Authorised Users, or anyone else acting on your behalf, has acted fraudulently or recklessly (and we will not refund you in any circumstances); (d) if you or any Authorised User has with intent or negligence compromised the security of your Airwallex Profile or User Profile (as applicable) or the Airwallex Platform or failed to comply with your obligations to use them in accordance with this agreement, and to keep all log-in information and passwords confidential and secure; (e) if you gave us incorrect instructions for the Payment (we may however provide you with reasonable assistance to assist you to recover the funds, where possible, in accordance with clause 9.2 but do not guarantee that this would be successful); and (f) in any other circumstance outside of our direct control to the extent permitted by Applicable Law.

Unauthorised transactions. We may be able to refund money you have lost if the transaction is due to our mistake, fraud, or errors with your transaction. We However, we will however not be liable for any unauthorised transactions transaction that are is caused outside of the our direct control of Airwallexcontrol. In particular, but without limitation, we are not liable (and you will be solely liable for all losses): (a) if you do not promptly notify us of any security issuesissues (including under clause 10.3); (b) if you have breached this Agreement or applicable any Additional Terms; (c) if we find that you or your Authorised Users, or anyone else acting on your behalf, has acted fraudulently or recklessly (and we will not refund you in any such circumstances); (d) if you or any Authorised User has with intent or negligence compromised the security of your Airwallex Profile or User Profile (as applicable) or the Airwallex Stake Platform or failed to comply with your obligations to use them in accordance with this agreement, and to keep all log-in login information and passwords confidential and secure; (e) if you gave us incorrect instructions for the Payment (we may however provide you with reasonable assistance to assist you to recover the funds, where possible, in accordance with clause 9.2 9.2, but do not guarantee that this would be successful); and (f) in any other circumstance outside of our direct control control, to the extent permitted by Applicable Law.