Common use of Turnover Plan Clause in Contracts

Turnover Plan. Turnover is defined as those activities that are required for the respondent to perform in order to transition contract operations to a subsequent grantee or HHSC. At the commencement and during turnover, the Grantee must ensure that HHSC and the consumers do not experience any adverse impact from the transfer of services to another entity or to HHSC. A Turnover Plan shall be submitted by Grantee within sixty (60) business days after effective date of the contract. An Annual Operations Turnover Plan shall be submitted within sixty (60) business days prior to the end of each operational year of the award. Turnover activities may include, but are not limited to: A. Transfer of information including data (if applicable); data entry or case file software (if utilized); third-party software and modifications (if utilized); documentation relating to software and interfaces; functional business process flows; and operational information pertaining to the delivery of services; B. Transfer of all written (including electronic format) documentation, including, but not limited to, policies and procedures, emergency and complaint documentation, and pending or in-progress eligibility determination; C. Transfer of all training schedules and materials in electronic format including, but not limited to: development methodology, curriculum materials, training class statistics, outcomes and documentation, materials in development and supporting documentation, best practice materials, all other training and curriculum development documentation and data related to the required training of respondent staff; D. Process and components of comprehensive and complete knowledge transfer to HHSC or to another entity of all components in the contract and the award; E. The implementation of a quality assurance process to monitor turnover activities; and F. Training HHSC and/or successor grantee staff in the operation of business processes and any supporting processes related to the contract and the award. The Turnover Plan shall define the activities required through the end of the award, plus six (6) months after the end of the contract. The Grantee is required to keep, maintain, and share any knowledge learned during the SNAP-Ed award term to assist in avoiding potential pitfalls during turnover and assists in successful transition to the successor grantee. At a minimum, the Turnover Plan shall include the following: A. Turnover approach; B. Defined tasks and subtasks for the turnover, including staffing and resource requirements; C. Turnover schedule; D. Current inventories, correspondence, documentation of outstanding issues, and other operations support documentation; E. Staff training schedules and materials; F. List of all staff employed through the respondent, including hiring documentation, credentials (if applicable) and employment and payroll records. G. Statement of resource requirements that must be met by a Grantee(s) or HHSC to take over the program, including organization charts and resource requirements necessary to perform the operations of the program; H. Knowledge transfer to successor grantee or HHSC; and I. Any other information needed for an orderly transfer of services. Upon notification by HHSC that turnover activities are required, the Grantee shall complete 100% of all turnover activities and obtain HHSC approval prior to final payment to the Grantee.

Turnover Plan. Turnover is defined as those activities that are required for the respondent to perform in order to transition contract operations to a subsequent grantee or HHSC. At the commencement and during turnover, the Grantee must ensure that HHSC and the consumers do not experience any adverse impact from the transfer of services to another entity or to HHSC. A Turnover Plan shall be submitted by Grantee within sixty (60) business days after effective date of the contract. An Annual Operations Turnover Plan shall be submitted within sixty (60) business days prior to the end of each operational year of the award. Turnover activities may include, but are not limited to: A. Transfer of information including data (if applicable); data entry or case file software (if utilized); third-party software and modifications (if utilized); documentation relating to software and interfaces; functional business process flows; and operational information pertaining to the delivery of services; B. Transfer of all written (including electronic format) documentation, including, but not limited to, policies and procedures, emergency and complaint documentation, and pending or in-progress eligibility determination; C. Transfer of all training schedules and materials in electronic format including, but not limited to: development methodology, curriculum materials, training class statistics, outcomes and documentation, materials in development and supporting documentation, best practice materials, all other training and curriculum development documentation and data related to the required training of respondent staff; D. Process and components of comprehensive and complete knowledge transfer to HHSC or to another entity of all components in the contract and the award; E. The implementation of a quality assurance process to monitor turnover activities; and F. Training HHSC and/or successor grantee staff in the operation of business processes and any supporting processes related to the contract and the award. The Turnover Plan shall define the activities required through the end of the award, plus six (6) months after the end of the contract. The Grantee is required to keep, maintain, and share any knowledge learned during the SNAP-Ed award term to assist in avoiding potential pitfalls during turnover and assists in successful transition to the successor grantee. At a minimum, the Turnover Plan shall include the following: A. Turnover approach; B. Defined tasks and subtasks for the turnover, including staffing and resource requirements; C. Turnover schedule; D. Current ▇. ▇▇▇▇▇▇▇ inventories, correspondence, documentation of outstanding issues, and other operations support documentation; E. Staff training schedules and materials; F. List of all staff employed through the respondent, including hiring documentation, credentials (if applicable) and employment and payroll records. G. Statement of resource requirements that must be met by a Grantee(s) or HHSC to take over the program, including organization charts and resource requirements necessary to perform the operations of the program; H. Knowledge transfer to successor grantee or HHSC; and I. Any other information needed for an orderly transfer of services. Upon notification by HHSC that turnover activities are required, the Grantee shall complete 100% of all turnover activities and obtain HHSC approval prior to final payment to the Grantee.