TSYS Responsibilities Sample Clauses

TSYS Responsibilities. TSYS shall be responsible for the following: (a) [*] Support Group. TSYS will assign TSYS Personnel [*] to the provision of the Services to Subscriber (the “[*] Support Group”). The skill set, mix and make up of the [*] Support Subscriber Information Security Requirements Page 10 of 23 Confidential FINAL Group shall be subject to the mutual agreement of the Parties, which shall not be unreasonably withheld. The number of TSYS Personnel in the [*] Support Group will increase in stages as may be mutually agreed upon by the Parties. The [*] Support Group will consist of [*] ([*]) TSYS Personnel by no later than the Effective Date and shall include, at a minimum, a TSYS Account Director, an Associate Business Director [*]. The TSYS Account Director (the “TSYS Account Director”) will be responsible for the overall relationship with Subscriber and serve as the single point of contact for Subscriber with respect to the Services and will be a TSYS employee with the title of [*], report to [*], and have supervisory duties to ensure that appropriate and timely technical support is provided to Subscriber. TSYS will endeavor to provide continuity in the TSYS Account Director and Associate Business Director positions and agrees Subscriber may [*] and [*] the replacement TSYS Account Director prior to TSYS replacing the TSYS Account Director. The duties of the [*] Support Group include: (A) client relationship services (including consultative services on the use of features and/or functionality and trouble shooting); (B) Conversion, Deconversion and Wind-down services; (C) issue management services; (D) production support services; and (E) custom project activities. Custom project activities by the Support Team will be provided at the rates set forth in Exhibit 1B to the Schedules. Other services of the Support Team for which a price is not provided in Exhibit 1B to the Schedules shall be at no cost to Subscriber.