Trouble Ticket. A record of a Services Outage and its subsequent resolution, as recorded by Seller/NECECT; Trouble Tickets are initiated by End Users contacting the published End Users Service points of contact. End User will provide supporting information as reasonably requested by Seller/NEC Cloud.
Appears in 1 contract
Sources: Service Level Agreement
Trouble Ticket. A record of a Services Outage and its subsequent resolution, as recorded by Seller/NECECT; Trouble Tickets are initiated by End Users contacting the published End Users Service points of contact. End User will provide supporting information as reasonably requested by Seller/NEC CloudNECAM.
Appears in 1 contract
Sources: Service Level Agreement