Trouble Ticket. Orbitz will create a Trouble Ticket in response to system abnormalities. Each Trouble Ticket shall contain:
Trouble Ticket. Defined in Section 10.2.
Trouble Ticket. A Trouble Ticket is the method used by either Customer or Verizon to advise the Verizon Help Desk of a perceived Fault, including a Network Outage or a failure to meet an SLC. A unique trouble ticket reference number will be raised and given to the Customer and should be used each time the Customer calls in to the Help Desk for any Fault update or if appropriate, to inform Verizon of restoration of the Managed Global Network. APPENDIX A Site availability and TTR based on Regional Access Operational Performance Level US/EMEA/Canada APAC/LATAM US/EMEA/Canada APAC/LATAM US/EMEA/Canada APAC/LATAM Cat Hub A PIP/IDS PIP/IDS SPI Availablility SPI Availablility MTTR Outage to Backup mode MTTR Outage to Backup mode MTTR backup to Full mode MTTR backup to Full mode Platinum/Gold Platinum/Gold 100% 100% 4hr 4hr 4hr 4hr Silver 99.95% 99.95% 4hr 4hr 8hr 8hr Bronze 99.90% 99.90% 4hr 4hr NBD NBD Silver Silver 99.90% 99.90% 8hr 8hr 8hr 8hr Bronze 99.85% 99.85% 8hr 8hr NBD NBD Bronze Bronze 99.75% 99.75% NBD NBD NBD NBD Cat Hub B PIP/IDS PIP/IDS SPI Availablility SPI Availablility MTTR Outage to Backup mode MTTR Outage to Backup mode MTTR backup to Full mode MTTR backup to Full mode Platinum/Gold Platinum/Gold 99.99% 99.99% 4hr 4hr 4hr 4hr Silver 99.95% 99.95% 4hr 4hr 8hr 8hr Bronze 99.90% 99.90% 4hr 4hr NBD NBD Silver Silver 99.90% 99.90% 8hr 8hr 8hr 8hr Bronze 99.85% 99.85% 8hr 8hr NBD NBD Bronze Bronze 99.75% 99.75% NBD NBD NBD NBD Cat Branch A PIP/IDS Broadband SPI Availablility SPI Availablility MTTR Outage to Backup mode MTTR Outage to Backup mode MTTR backup to Full mode MTTR backup to Full mode Platinum/Gold Platinum/Gold 99.95% 99.90% 4hr 4hr 4hr 4hr Silver 99.90% 99.85% 4hr 4hr 8 hr 8 hr Bronze 99.80% 99.75% 4hr 4hr NBD NBD Silver Platinum/Gold 99.90% 99.80% 8hr 8hr 8hr 8hr Silver 99.80% 99.75% 8hr 8hr 8 hr 8 hr Bronze 99.80% 99.70% 8hr 8hr NBD NBD Bronze Platinum/Gold 99.90% 99.80% 8hr 8hr NBD NBD Silver 99.80% 99.70% 8hr 8hr NBD NBD Bronze 99.50% 99.40% NBD NBD NBD NBD Cat Branch B PIP/IDS LTE SPI Availablility SPI Availablility MTTR Outage to Backup mode MTTR Outage to Backup mode MTTR backup to Full mode MTTR backup to Full mode Platinum/Gold N/A 99.50% 99.50% 4hr 4hr NBD NBD Silver N/A 99.50% 99.50% 8hr 8hr NBD NBD Bronze N/A 99.00% 99.00% NBD NBD NBD NBD Cat Branch C Broadband LTE SPI Availablility SPI Availablility MTTR Outage to Backup mode MTTR Outage to Backup mode MTTR backup to Full mode MTTR backup to Full mode Platinum/Gold N/A 99.00% 98.50% 4hr 4hr...
Trouble Ticket. The tool by which an Eligible Customer reports a perceived fault issue to VTSL and the sole means by which Service Outage Time is calculated
Trouble Ticket. A record of a Services Outage and its subsequent resolution, as recorded by Seller/NECECT; Trouble Tickets are initiated by End Users contacting the published End Users Service points of contact. End User will provide supporting information as reasonably requested by Seller/NECAM.
Trouble Ticket. The official methodology as prescribed by Xxxxx, in its sole discretion, used by the Client to advise Elcom via telephone, email, or facsimile of a perceived Service Outage.
Trouble Ticket. Trouble Ticket (hereafter referred to as “TT”) is a record in Supplier’s electronic systems, opened by the Supplier in cases the Supplier discovers the problem or the Customer discovers the problem and then informs the Supplier about the discovered problem. The TT has a unique number used to identify the problem. The TT contains information of problem registration time, problem removal process and of the time when problem has been removed. TT data serve as ground for compensation calculation paid by the Supplier to the Customer for non-observance of the agreed quality parameter points of the Service.
Trouble Ticket. The tool by which an Eligible Customer reports a perceived Service Outage issue to PBX-Change and the sole means by which Service Outage Time is calculated.
Trouble Ticket. When a fault is reported to SPOC in the cases of outage, degradation as well as incident without outage, SPOC shall issue a note on the reported fault (“Trouble Ticket”). SPOC shall allocate a Trouble Ticket number and concurrently announce it to the other Party’s SPOC by phone or e-mail. The Trouble Ticket number shall be used for preparing of fault reports and for communication relative to fault. The Trouble Ticket must contain the following information:
Trouble Ticket. Official communication from OMB to PROVIDER o fan outage condition caused by products and services provided by PROVIDER. When circuits are under MNS coverage PROVIDER will be responsible to identify and acknowledge that the circuit encounters any problems. Hence for MNS circuits the outage start will initiate immediately when the MNS System identifies the issue.
