Common use of Trouble Reporting Clause in Contracts

Trouble Reporting. Provider shall maintain a twenty-four (24) hour a day, seven (7) day a week point-of-contact for MCI to report Services troubles. Provider shall furnish MCI with periodically updated lists for Network management. 2.6.1 Each party shall furnish the other with a list of its personnel authorized to issue trouble reports under this Agreement. Each party shall accept trouble reports without delay from these personnel whenever, after the performance of appropriate tests, trouble is located in the facilities provided by such party under this Agreement and shall cause further testing and sectionalization to be done to determine whether the trouble is located in the provider's facilities, switching vehicle, equipment or another source. If such testing is ineffective, each party will work with the other to assist with the localization of the trouble. Such cooperative testing will normally be limited to continuity testing under a party's existing practices. If the trouble is sectionalized to a party's facilities, switching vehicle or equipment, such party shall take all necessary steps to clear the trouble and restore the Services. 2.6.2 If a party becomes aware of any condition, circumstance or failure that could adversely affect the Services, such party shall immediately notify the other. A party may, upon obtaining consent from the other party, temporarily interrupt the Services to perform needed testing. 2.6.3 When troubles are reported by either party, specific trouble tracking information will be exchanged with the other party. To facilitate the exchange of information, each party will maintain a trouble log of all trouble reports. The trouble log shall include the following information: 1. serialization of each trouble report; 2. the nature of the reported trouble; 3. date and time of the trouble report; 4. name and telephone number of the person reporting trouble; 5. name and telephone number of the person receiving the trouble report; 6. diagnosis of trouble; 7. date and time of trouble clearance; 8. name and telephone number of the person reporting trouble clearance; and 9. name and telephone number of the person receiving trouble clearance. 2.6.4 Each party shall furnish to the other status reports of each trouble report with thirty (30) minutes of the initial report and periodically thereafter. 2.6.5 Whenever a party designates a recurring trouble to be chronic in nature, each party shall immediately perform an investigation of the recent trouble history and report the findings to the other.

Trouble Reporting. Provider shall maintain a twenty-four (24) hour a day, seven (7) day a week point-of-contact for MCI to report Services Capacity troubles. Provider shall furnish MCI with periodically updated lists for Network management. 2.6.1 Each party shall furnish the other with a list of its personnel authorized to issue trouble reports under this Agreement. Each party shall accept trouble reports without delay from these personnel whenever, after the performance of appropriate tests, trouble is located in the facilities provided by such party under this Agreement and shall cause further testing and sectionalization to be done to determine whether the trouble is located in the provider's facilities, switching vehicle, equipment or another source. If such testing is ineffective, each party will work with the other to assist with the localization of the trouble. Such cooperative testing will normally be limited to continuity testing under a party's existing practices. If the trouble is sectionalized to a party's facilities, switching vehicle or equipment, such party shall take all necessary steps to clear the trouble and restore the ServicesCapacity. 2.6.2 If a party becomes aware of any condition, circumstance or failure that could adversely affect the ServicesCapacity, such party shall immediately notify the other. A party may, upon obtaining consent from the other party, temporarily interrupt the Services Capacity to perform needed testing. 2.6.3 When troubles are reported by either party, specific trouble tracking information will be exchanged with the other party. To facilitate the exchange of information, each party will maintain a trouble log of all trouble reports. The trouble log shall include the following information: 1. serialization of each trouble report; 2. the nature of the reported trouble; 3. date and time of the trouble report; 4. name and telephone number of the person reporting trouble; 5. name and telephone number of the person receiving the trouble report; 6. diagnosis of trouble; 7. date and time of trouble clearance; 8. name and telephone number of the person reporting trouble clearance; and 9. name and telephone number of the person receiving trouble clearance. 2.6.4 Each party shall furnish to the other status reports of each trouble report with thirty (30) minutes of the initial report and periodically thereafter. 2.6.5 Whenever a party designates a recurring trouble to be chronic in nature, each party shall immediately perform an investigation of the recent trouble history and report the findings to the other.