TREATMENT OF CASES Clause Samples
TREATMENT OF CASES. 7.1. Submission: End User shall submit a Case to 6WIND through 6WIND customer service Web portal. For Critical Cases under Extended Support, End User shall use the phone tool available under the portal to contact 6WIND support.
TREATMENT OF CASES. 8.1. Submission: End User shall submit a Ticket to 6WIND through 6WIND customer service Web portal. Depending on the severity and the SLA support level chosen, End User shall use the 6WIND Customer Support phone numbers.