The RP will Clause Samples
The RP will a) Monitor the Agent’s performance of the housing management and (as applicable) property maintenance and any other services provided under this Contract. The RP will assess the risks involved in its management of the Agent and amend its monitoring practices in the light of the risks identified; b) Report on its performance of the services for which it is responsible, in a format agreed with the Agent and the Occupants, and take into account any feedback from them on its performance; c) Provide to the Agent any report on its governance or performance by the Social Housing Regulator within 14 days of receipt; d) Provide the Agent with a proposed calendar of meetings and Property visits. The RP and Agent shall meet at least every 12 months to review the operation of this Contract, or more frequently if requested by either party.
The RP will. 10.5.1 Provide to the Agent on request copies of all the RP’s policies and procedures relevant to the RP’s responsibilities and duties carried out under this Contract
10.5.2 Inform the Agent of any changes to regulatory requirements affecting the RP’s provision of the Property and the RP’s responsibilities under this Contract.
The RP will. 9.4.1 Respond to the Agent’s requests for permission to act within three working days or seven working hours for emergency actions. In the event of an emergency decision being required out of hours or where the RP cannot be contacted, the Agent may take the emergency action and will inform the RP the following working day.
9.4.2 At its sole discretion take over conduct of such legal proceedings or issue them in cases where it reasonably deems necessary to do so. The Agent will supply all such information and copy documents required and will bear the legal and other costs as the result of any such action, except where the RP has agreed that it will meet them. The Agent may instigate a request for the RP to take over legal proceedings. The RP may agree or refuse this request at its sole discretion.
9.4.3 Take account of the costs to the Agent of taking legal action, including those related to having no Right of Audience to present possession cases in court, when determining financial responsibilities and management fees.
9.4.4 Indemnify the Agent against the cost of claims/defences from occupants in relation to possession (including Human Rights Act challenges) where such action arises from any failure on the part of the RP for its responsibilities under this Contract or its Occupancy Agreement.
The RP will. 16.2.1 Insure the Property against fire and such risks as the RP shall in its absolute discretion determine to its full replacement value and where possible apply any monies received in respect of such insurance in reinstating the Property.
16.2.2 Insure against third party claims arising through lack of maintenance (Property Owners’ Liability Insurance).
16.2.3 Pay the Agent any excess payment required where a claim is made by the Agent because of an act or omission on the part of the RP.
16.2.4 Delete if not applicable Take out insurance in respect of all usual risks for any equipment provided and maintained by the RP.
The RP will. 11.3.1 Advise the Agent on any regulatory expectations and standards relevant to the RP’s and the Agent’s housing management responsibilities and advise the Agent of the RP’s own customer service standards.
11.3.2 Key responsibilities of the RP include: a) Setting the rent or licence fee for each unit in accordance with its Rent Plan; b) Notifying the Agent of the Target Rent or Affordable Rent to be applied on relet of a unit; c) Notifying the Agent of the new rent for each unit [eight/twelve] weeks before the date due to take effect; d) Setting the service charges for services provided by the RP in consultation with the Agent and notifying the Agent of the new charge [eight/twelve] weeks before the date due to take effect; e) Providing the facilities or services for which its service charges are made; f) Providing the repair and maintenance services outlined in clause 13 and listed in Schedule 4;
The RP will. 11.3.1 Advise the Agent on any regulatory expectations and standards relevant to the RP’s and the Agent’s housing management responsibilities and advise the Agent of the RP’s own customer service standards.
11.3.2 Key responsibilities of the RP include: a) Notifying the Agent of the amount it will charge the Agent for use of the Property [eight/twelve] weeks before the start of the next financial year; b) Where this not included in the above charges, setting the service charges for services provided by the RP in consultation with the Agent and notifying the Agent of the new charge [eight/twelve] weeks before the date due to take effect; c) Providing the facilities or services for which its service charges are made; d) Providing the repair and maintenance services outlined in clause 13 and listed in Schedule 4;