TEST QUALITY AUDIT Sample Clauses
The TEST QUALITY AUDIT clause establishes the right for one party to inspect and evaluate the quality of products, services, or processes provided under the agreement. Typically, this clause allows for scheduled or random audits, where the auditing party can review records, observe procedures, or test samples to ensure compliance with agreed-upon standards. Its core function is to ensure that quality requirements are consistently met and to identify and address any deficiencies early, thereby reducing the risk of defective deliverables and maintaining trust between the parties.
TEST QUALITY AUDIT. Without prejudice to its rights pursuant to Clause 21 (Records, Audit Access and Open Book Data), the Customer or an agent or contractor appointed by the Customer may perform on-going quality audits in respect of any part of the Testing. If the Customer has any concerns following an audit in accordance with paragraph 79.1 above the Customer will discuss such concerns with the Supplier, giving the Supplier the opportunity to provide feedback in relation to specific activities, and subsequently prepare a written report for the Supplier detailing the same to which the Supplier shall, within a reasonable timeframe, respond in writing. In the event of an inadequate response to the written report from the Supplier, the Customer (acting reasonably) may withhold a Satisfaction Certificate until the issues in the report have been addressed to the reasonable satisfaction of the Customer.
TEST QUALITY AUDIT. Without prejudice to its rights pursuant to clause 34 the Customer or an agent or contractor appointed by the Customer may perform on-going quality audits in respect of any part of the Testing. If the Customer has any concerns following an audit in accordance with paragraph 7.1 above the Customer will discuss such concerns with the Supplier, giving the Supplier the opportunity to provide feedback in relation to specific activities, and subsequently prepare a written report for the Supplier detailing the same to which the Supplier shall, within a reasonable timeframe, respond in writing. In the event of an inadequate response to the written report from the Supplier, the Customer (acting reasonably) may withhold a Satisfaction Certificate until the issues in the report have been addressed to the reasonable satisfaction of the Customer.
TEST QUALITY AUDIT. Without prejudice to its rights pursuant to Clause 20 of this Call Off Contract (Records, Audit Access and Open Book Data), the Customer or an agent or contractor appointed by the Customer may perform on-going quality audits in respect of any part of the Testing (each a Testing Quality Audit) subject to the provisions set out in the agreed Quality Plan. The focus of the Testing Quality Audits shall be on: adherence to an agreed methodology; adherence to the agreed Testing process; adherence to the Quality Plan; review of status and key development issues; and identification of key risk areas. The Supplier shall allow sufficient time in the Testing Strategy Plan to ensure that adequate responses to a Testing Quality Audit can be provided. The Customer will give the Supplier at least 5 Working Days' written notice of the Customer’s intention to undertake a Testing Quality Audit and the Supplier may request, following receipt of that notice, that any Testing Quality Audit be delayed by a reasonable time period if in the Supplier’s reasonable opinion, the carrying out of a Testing Quality Audit at the time specified by the Customer will materially and adversely impact the Implementation Plan. A Testing Quality Audit may involve document reviews, interviews with the Supplier Personnel involved in or monitoring the activities being undertaken pursuant to this Schedule, the Customer witnessing Tests and demonstrations of the Deliverables to the Customer. Any Testing Quality Audit shall be limited in duration to a maximum time to be agreed between the Supplier and the Customer on a case by case basis (such agreement not to be unreasonably withheld or delayed). The Supplier shall provide all reasonable necessary assistance and access to all relevant documentation required by the Customer to enable it to carry out the Testing Quality Audit. If the Testing Quality Audit gives the Customer concern in respect of the Testing Procedures or any Test, the Customer shall: discuss the outcome of the Testing Quality Audit with the Supplier, giving the Supplier the opportunity to provide feedback in relation to specific activities; and subsequently prepare a written report for the Supplier detailing its concerns, and the Supplier shall, within a reasonable timeframe, respond in writing to the Customer’s report. In the event of an inadequate response to the written report from the Supplier, the Customer (acting reasonably) may withhold a Test Certificate (and consequently delay...
TEST QUALITY AUDIT. Without prejudice to its rights pursuant to Clause 17 the Authority or an agent or Temporary Worker appointed by the Authority may perform on-going quality audits in respect of any part of the Testing. If the Authority has any concerns following an audit in accordance with paragraph 7.1 above the Authority will discuss such concerns with the Service Provider, giving the Service Provider the opportunity to provide feedback in relation to specific activities, and subsequently prepare a written report for the Service Provider detailing the same to which the Service Provider shall, within a reasonable timeframe, respond in writing. In the event of an inadequate response to the written report from the Service Provider, the Authority (acting reasonably) may withhold a Satisfaction Certificate until the issues in the report have been addressed to the reasonable satisfaction of the Authority.
TEST QUALITY AUDIT. 7.1 Without prejudice to its rights pursuant to Clause 38 (Records and Audit Access), the Customer or an agent or contractor appointed by the Customer may perform on-going quality audits in respect of any part of the Testing.
7.2 If the Customer has any concerns following an audit in accordance with paragraph 7.1 above the Customer will discuss such concerns with the Supplier, giving the Supplier the opportunity to provide feedback in relation to specific activities, and subsequently prepare a written report for the Supplier detailing the same to which the Supplier shall, within a reasonable timeframe, respond in writing.
7.3 In the event of an inadequate response to the written report from the Supplier, the Customer (acting reasonably) may withhold a Satisfaction Certificate until the issues in the report have been addressed to the reasonable satisfaction of the Customer.
TEST QUALITY AUDIT. Without prejudice to its rights pursuant to clause 31, the Customer or an agent or contractor appointed by the Customer may perform on-going quality audits in respect of any part of the Testing.