Common use of Test Environment Clause in Contracts

Test Environment. Customer shall maintain (i) a test environment for the Supported Software and the ability to update the test environment from production when issues occur to enable Blue Yonder to diagnose and research support issues, (ii) remote/VPN access as requested by Blue Yonder to enable Blue Yonder to diagnose and research support issues, and (iii) a Blue Yonder log-on code that will allow Blue Yonder access to Customer's application environment to support both the Customer server and database software. This remote sign-on capability may be used to allow access to Customer's system to enable Blue Yonder to provide diagnostic and problem- solving assistance. The remote sign-on capability may also be used by Blue Yonder's other services, customer support or product development staff to deliver custom enhancements or modifications, if any, to be provided pursuant to a written agreement bet ween Blue Yonder and Customer. Remote access is controlled by Customer who will, where appropriate, authorize Blue Yonder's access to its system and pay any related connectivity charges.

Test Environment. Customer shall maintain (i) a test environment for the Supported Software and the ability to update the test environment from production when issues occur to enable Blue Yonder to diagnose and research support issues, (ii) remote/VPN access as requested by Blue Yonder to enable Blue Yonder to diagnose and research support issues, and (iii) a Blue Yonder log-on code that will allow Blue Yonder access to Customer's application environment to support both the Customer server and database software. This remote sign-on capability may be used to allow access to Customer's system to enable Blue Yonder to provide diagnostic and problem- solving assistance. The remote sign-on capability may also be used by Blue Yonder's other services, customer support or product development staff to deliver custom enhancements or modifications, if any, to be provided pursuant to a written agreement bet ween between Blue Yonder and Customer. Remote access is controlled by Customer who will, where appropriate, authorize Blue Yonder's access to its system and pay any related connectivity charges.