Common use of Telephone Abandonment Rate Clause in Contracts

Telephone Abandonment Rate. the number of calls attempted but not completed (presumably because callers tired of waiting to be connected to a Carrier representative) divided by the total number of calls attempted (both completed and not completed), expressed as a percentage. REQUIRED STANDARD: On average, Enrollees abandon the effort no more than 5 percent of the time. call.

Telephone Abandonment Rate. the number of calls attempted but not completed (presumably because callers tired of waiting to be connected to a Carrier representative) divided by the total number of calls attempted (both completed and not completed), expressed as a percentage. REQUIRED STANDARDrequired standard: On average, Enrollees enroll­ees abandon the effort no more than 5 percent of the time. call.

Telephone Abandonment Rate. the number of calls attempted but not completed (presumably because callers tired of waiting to be connected to a Carrier representative) representative divided by the total number of calls attempted (both completed and not completed), expressed as a percentageattempted. REQUIRED STANDARDrequired standard: On average, Enrollees abandon the effort The Carrier shall ensure that no more than 5 percent of the time. callcalls during operating hours are abandoned before connection to a representative.

Telephone Abandonment Rate. the number of calls attempted but not completed (presumably because callers tired of waiting to be connected to a Carrier representative) divided by the total number of calls attempted (both completed and not completed), expressed as a percentage. REQUIRED STANDARDrequired standard: On average, Enrollees enrollees abandon the effort no more than 5 percent of the time. call.