Technology Refresh Program Clause Samples
The Technology Refresh Program clause establishes a framework for regularly updating or replacing technology products or services provided under a contract. Typically, this clause outlines the frequency and process for evaluating current technology, identifying outdated equipment or software, and implementing upgrades to maintain up-to-date systems. Its core function is to ensure that the client benefits from technological advancements and avoids obsolescence, thereby maintaining operational efficiency and competitiveness.
Technology Refresh Program. TELUS will not require payment of the Device Balance for each Customer Device Upgraded on or after the 24th month of the Device Term that applies to the Customer Device, on the following terms:
a. the price of the replacement device will be TELUS’ then-current price for that device on a 36 month Device Term or any promotional price specified in the applicable rate plan, b. No Term Devices, tablets, ▇▇▇▇ devices, Customer Devices on Vacation Disconnect, Smart Hub devices, and global positioning system devices cannot be replaced under this subsection,
c. a new Device Balance will be calculated for the replacement device, and
d. a new Device Term of 36 months will apply to the replacement device starting on the date the replacement device is activated, and may extend beyond the Agreement Term.
Technology Refresh Program. A. In the event that HP-OMS fails to comply with the Technology Refresh Program by upgrading or replacing the Refreshed Assets in accordance with Appendix A, Section 2.11 (Technology Refresh Program) on or before the Maximum Asset Age (defined in APPENDIX A, SECTION 2.11), such failure shall be deemed a Critical Service Level Failure and HP-OMS shall provide Customer credits as defined below: In the event of a Critical Service Level Failure in connection with the Technology Refresh Program which continues for a period in excess of sixty (60) calendar days, HP-OMS shall pay to Customer (or apply against Monthly Target Charges) five percent (5%) per month of the fair market value of the asset that should have been replaced or upgraded.
B. In the event HP-OMS fails to purchase the relevant Refreshed Assets in accordance with the Technology Refresh Program by more than one hundred and eighty (180) calendar days, such delay shall be deemed to be a material breach of the Agreement.
Technology Refresh Program. TELUS will not require payment of the Device Balance for each Customer Device Upgraded on or after the 30th month of the Device Term that applies to the Customer Device, on the following terms:
a. the price of the replacement device will be TELUS’ then-current price for that device on a 36 month Device Term, b. No Term Devices, tablets, ▇▇▇▇ devices, Customer Devices on Vacation Suspension or Vacation Disconnect, Smart Hub devices, and global positioning system devices cannot be replaced under this subsection,
Technology Refresh Program a) Criteria for refresh eligibility
1. For a Subscription Period from one (1) to five (5) years, Tech Refresh can occur only during the last year of the Subscription Period, and it requires an extension of the Subscription for at least three (3) additional years.
2. For Subscription Periods from six (6) to ten (10) years Tech Refresh can only occur at the end of the fifth year but only provided that the Subscription Period has at least three (3) years remaining in the Subscription Period at the time of effective replacement. Otherwise, an extension of the Subscription Period will be required for at least three (3) additional years post Tech Refresh.
b) Mode of refresh
Technology Refresh Program. SLA HP-OMS will provide the Customer with technology refresh of the HP-OMS Hardware and HP-OMS Software. At the beginning of each calendar quarter, HP-OMS and Customer will mutually prepare a list of the prospective assets to be replaced in accordance with the Customer preferences and Customer's IT environment needs. The hardware amounts to be supplied by HP-OMS are detailed in Table 9 and Table 10 herein. The hardware models that will be provided by HP-OMS are detailed in table 9 herein. By the end of such quarter, all such assets must be replaced. The hardware and software supplied by HP-OMS will be according to the local standard of langue in use at the specific office (i.e. operating system and keyboard). All Servers and Laptops included within the Refreshed Assets, Add-On Assets and New Customer Employee Assets must be maintained at a level equal to or better than HP's "Carepack Service", e.g., on a 24X7 basis, with repairs within 4 hours of the call for servers etc. PORTIONS OF THIS AGREEMENT HAVE BEEN OMITTED PURSUANT TO A REQUEST FOR CONFIDENTIAL TREATMENT FROM THE SEC TABLE 9: TECHNOLOGY REFRESH SLA
Technology Refresh Program. SLA HP-OMS will provide the Customer with technology refresh of the HP-OMS Hardware and HP-OMS Software. At the beginning of each calendar quarter, HP-OMS and Customer will mutually prepare a list of the prospective assets to be replaced in accordance with the Customer preferences and Customer's IT environment needs. The hardware amounts to be supplied by HP-OMS are detailed in Table 9 and Table 10 herein. The hardware models that will be provided by HP-OMS are detailed in table 9 herein. By the end of such quarter, all such assets must be replaced.
Technology Refresh Program. 12 1.9 TIMES............................................................. 12 1.10 EXCEPTIONS..................................................... 12 2 PRIORITIES........................................................... 14 2.1 GENERAL........................................................... 14 2.2