Technical and Support Services Sample Clauses
The Technical and Support Services clause defines the obligations and scope of assistance that a service provider must deliver to a client regarding technical issues and ongoing support. Typically, this clause outlines the types of support available, such as help desk access, troubleshooting, software updates, and response times for resolving issues. Its core function is to ensure that clients receive reliable and timely technical assistance, thereby minimizing downtime and clarifying expectations for both parties regarding support responsibilities.
Technical and Support Services. COMPANY will provide Premium support at no cost. Support will be provided in the English language and includes: (i) troubleshooting, error correction, bug fixes, and assistance with LMS functionality; (ii) Access to technical support is provided by web or by phone as outlined herein; (iii) Access to comprehensive Knowledge Base, (iv) Dedicated onboarding assistance and training, and (v) Access to the Absorb Academy. Technical support is provided directly to CLIENT Admins. COMPANY does not provide technical support for Third-Party Applications. `
Technical and Support Services. WRT will provide Technical and Support Services directly to MG’s End Users located in the Territory pursuant to a Maintenance and Support Agreement or other appropriate agreement, as applicable and as approved by MG. However, MG agrees to cooperate and assist in supporting the End Users located in the Territory as reasonably needed. WRT agrees that the fees charged End Users for Technical and Support Services pursuant to the Maintenance and Support Agreement shall be ten percent (10%) of the Selling Price of the RoninCast™ System purchased by such End User.
Technical and Support Services. Unlimited Tier 1 (Client Advocacy) and Tier 2 (Client Success Management) support. Support will be provided in the English language and includes troubleshooting, error correction, bug fixes, and assistance with LMS functionality. Access to technical support is provided by web or by phone. COMPANY does not provide technical support for Third-Party Applications or for learners.
Technical and Support Services. The operational responsibilities of teachers participating in the distance learning program shall be minimal and appropriate training provided. In particular, teachers will receive training necessary to correct minor technical problems. The teacher shall not have responsibility to maintain or repair any equipment used in transmitting the lesson or any equipment used in responding to the inquiries of those receiving the broadcast.