Common use of Target times Clause in Contracts

Target times. Each Party shall use its best endeavors to respond to and rectify faults of a type listed in the following table in accordance with the relevant response and restoration timeframes shown in the table below: Table H.3: Service restoration times Priority Level Fault Types (Key examples) ResponseTime * RestorationTime Level 1 Major switch outage Transmission bearer total outage Route blocking in excess of 50% of utilised capacity Major signalling faults Major routing issues Fraudulent calls Every 1 hour 4 hours Level 2 Minor switch outage Minor routing faults Minor signalling problemsRoute blocking of 10% to 50% of utilised capacity Crossed lines and silent calls Every 4 hours 24 hours Level 3 Faults affecting single or a small number of Customers Route blocking of less than10% of utilised capacity Every 24 hours 72 hours Xxxxx 0 Remote CongestionExternal Technical Irregularities Other performance related issues Every 48 hours 14 days * Indicates the frequency of response until the fault is cleared Any Customer Delays shall be added to the above table.

Target times. Each Party shall use its best endeavors endeavours to respond to and rectify faults of a type listed in the following table in accordance with the relevant response and restoration timeframes shown in the table below: Table H.3H.6: Service restoration times Priority Level Fault Types (Key examples) ResponseTime * RestorationTime Level 1 Major switch outage Transmission bearer total outage Route blocking in excess of 50% of utilised capacity Major signalling faults Major routing issues Fraudulent calls Every 1 hour 4 hours Level 2 Minor switch outage Minor routing faults Minor signalling problemsRoute blocking of 10% to 50% of utilised capacity Crossed lines and silent calls Every 4 hours 24 hours Level 3 Faults affecting single or a small number of Customers Route blocking of less than10% of utilised capacity Every 24 hours 72 hours Xxxxx 0 Remote CongestionExternal Technical Irregularities Other performance related issues Every 48 hours 14 days * Indicates the frequency of response until the fault is cleared Any Customer Delays shall be added to the above table.

Target times. Each Party shall use its best endeavors endeavours to respond to and rectify faults of a type listed in the following table in accordance with the relevant response and restoration timeframes shown in the table below: Table H.3H.6: Service restoration times Priority Level Fault Types (Key examples) ResponseTime Response Time * RestorationTime Restoration Time Level 1 Major switch outage Transmission bearer total outage Route blocking in excess of 50% of utilised capacity Major capacityMajor signalling faults Major routing issues Fraudulent calls Every 1 hour 4 hours Level 2 Minor switch outage Minor routing faults Minor signalling problemsRoute blocking of 10% to 50% of utilised capacity Crossed lines and silent calls Every 4 hours 24 hours Level 3 Faults affecting single or a small number of Customers Route blocking of less than10% of utilised capacity Every 24 hours 72 hours Xxxxx 0 Remote CongestionExternal Technical Irregularities Other performance related issues Every 48 hours 14 days * Indicates the frequency of response until the fault is cleared Any Customer Delays shall be added to the above table.