Common use of System Availability Clause in Contracts

System Availability. System Availability percentage is calculated as follows: System Availability Percentage = ( π‘‡π‘œπ‘‘π‘Žπ‘™ 𝑀𝑖𝑛𝑒𝑑𝑒𝑠 𝑖𝑛 π‘‘β„Žπ‘’ π‘€π‘œπ‘›π‘‘β„Ž βˆ’ π·π‘œπ·π·π‘›π‘‘π‘–π‘šπ‘’ ) βˆ— 100 System Availability SLA 99.5% System Availability percentage during each Month for productive versions Credit 2% of Monthly Subscription Fees for each 1% below System Availability SLA, not to exceed 100% of Monthly Subscription Fees Excluded Downtime Total Minutes in the Month attributable to: (i) a Scheduled Downtime for which a Regular Maintenance Window is described in Section 4 below, or (ii) any other Scheduled Downtime described in Section 4 for which the customer has been notified at least five (5) business days prior to such Scheduled Downtime or (iii) unavailability caused by factors outside of SAP’s reasonable control, such as unpredictable and unforeseeable events that could not have been avoided even if reasonable care had been exercised. Scheduled Downtime Scheduled Downtime for the applicable SAP Cloud Services to which customer has subscribed is set forth in Section 4 below entitled β€œMaintenance Windows for SAP Cloud Services”.

Appears in 2 contracts

Sources: Service Level Agreement, Service Level Agreement

System Availability. System Availability percentage is calculated as follows: System Availability Percentage = ( π‘‡π‘œπ‘‘π‘Žπ‘™ 𝑀𝑖𝑛𝑒𝑑𝑒𝑠 οΏ½β„Ž β„Ž οΏ½οΏ½οΏ½ π‘‘β„Žπ‘’ π‘€π‘œπ‘›π‘‘β„Ž βˆ’ π·π‘œπ·π·π‘›π‘‘π‘–π‘šπ‘’ ) βˆ— 100 System Availability SLA 99.5% System Availability percentage during each Month for productive versions Credit 2% of Monthly Subscription Fees for each 1% below System Availability SLA, not to exceed 100% of Monthly Subscription Fees Excluded Downtime Total Minutes in the Month attributable to: (i) a Scheduled Downtime for which a Regular Maintenance Window is described in Section 4 below, or (ii) any other Scheduled Downtime described in Section 4 for which the customer has been notified at least five (5) business days prior to such Scheduled Downtime or (iii) unavailability caused by factors outside of SAP’s reasonable control, such as unpredictable and unforeseeable events that could not have been avoided even if reasonable care had been exercised. Scheduled Downtime Scheduled Downtime for the applicable SAP Cloud Services to which customer has subscribed is set forth in Section 4 below entitled β€œMaintenance Windows for SAP Cloud Services”.

Appears in 2 contracts

Sources: Service Level Agreement, Service Level Agreement

System Availability. System Availability percentage is calculated as follows: System Availability Percentage = ( π‘‡π‘œπ‘‘π‘Žπ‘™ 𝑀𝑖𝑛𝑒𝑑𝑒𝑠 οΏ½β„Ž β„Žβˆ’ οΏ½οΏ½οΏ½ π‘‘β„Žπ‘’ π‘€π‘œπ‘›π‘‘β„Ž β„Ž β„Žβˆ’ βˆ’ π·π‘œπ·π·π‘›π‘‘π‘–π‘šπ‘’ ) βˆ— 100 System Availability SLA 99.5% System Availability percentage during each Month for productive versions Credit 2% of Monthly Subscription Fees for each 1% below System Availability SLA, not to exceed 100% of Monthly Subscription Fees Excluded Downtime Total Minutes in the Month attributable to: (i) a Scheduled Downtime for which a Regular Maintenance Window is described in Section 4 below, or (ii) Major Upgrade Window any other Scheduled Dow5 ntime described in Section 4 for which the customer has been notified at least five (5) business days prioMajor Upgrade Window r to such Scheduled Downtime or (iii) unavailability caused by factors outside of SAP’s reasonable control, such as unpredictable and unforeseeable events that could not have been avoided even if reasonable care had been exercised. Scheduled Downtime Scheduled Downtime for the applicable SAP Cloud Services to which customer has subscribed is set forth in Section 4 below entitled β€œMaintenance Windows for SAP Cloud Services”.

Appears in 2 contracts

Sources: Service Level Agreement, Service Level Agreement

System Availability. System Availability percentage is calculated as follows: System Availability Percentage = ( π‘‡π‘œπ‘‘π‘Žπ‘™ 𝑀𝑖𝑛𝑒𝑑𝑒𝑠 οΏ½οΏ½ β„Ž β„Ž οΏ½οΏ½οΏ½ π‘‘β„Žπ‘’ π‘€π‘œοΏ½ π‘›π‘‘β„Ž βˆ’ π·π‘œπ·π·π‘›π‘‘π‘–π‘šπ‘’ ) βˆ— 100 System Availability SLA 99.5% System Availability percentage during each Month for productive versions Credit 2% of Monthly Subscription Fees for each 1% below System Availability SLA, not to exceed 100% of Monthly Subscription Fees Excluded Downtime Total Minutes in the Month attributable to: (i) a Scheduled Downtime for which a Regular Maintenance Window is described in Section 4 below, or (ii) any other Scheduled Downtime described in Section 4 for which the customer has been notified at least five (5) business days prior to such Scheduled Downtime or (iii) unavailability caused by factors outside of SAP’s reasonable control, such as unpredictable and unforeseeable events that could not have been avoided even if reasonable care had been exercised. Scheduled Downtime Scheduled Downtime for the applicable SAP Cloud Services to which customer has subscribed is set forth in Section 4 below entitled β€œMaintenance Windows for SAP Cloud Services”.

Appears in 2 contracts

Sources: Service Level Agreement, Service Level Agreement

System Availability. System Availability percentage is calculated as follows: System Availability Percentage = ( π‘‡π‘œπ‘‘π‘Žπ‘™ 𝑀𝑖𝑛𝑒𝑑𝑒𝑠 οΏ½οΏ½ β„Ž β„Žβˆ’ οΏ½οΏ½οΏ½ π‘‘β„Žπ‘’ π‘€π‘œοΏ½ π‘›π‘‘β„Ž β„Ž β„Žβˆ’ βˆ’ π·π‘œπ·π·π‘›π‘‘π‘–π‘šπ‘’ ) βˆ— 100 System Availability SLA 99.5% System Availability percentage during each Month for productive versions Credit 2% of Monthly Subscription Fees for each 1% below System Availability SLA, not to exceed 100% of Monthly Subscription Fees Excluded Downtime Total Minutes in the Month attributable to: (i) a Scheduled Downtime for which a Regular Maintenance Window is described in Section 4 below, or (ii) Major Upgrade Window any other Scheduled Dow5 ntime described in Section 4 for which the customer has been notified at least five (5) business days prioMajor Upgrade Window r to such Scheduled Downtime or (iii) unavailability caused by factors outside of SAP’s reasonable control, such as unpredictable and unforeseeable events that could not have been avoided even if reasonable care had been exercised. Scheduled Downtime Scheduled Downtime for the applicable SAP Cloud Services to which customer has subscribed is set forth in Section 4 below entitled β€œMaintenance Windows for SAP Cloud Services”.

Appears in 1 contract

Sources: Service Level Agreement

System Availability. System Availability percentage is calculated as follows: System Availability Percentage = ( π‘‡π‘œπ‘‘π‘Žπ‘™ 𝑀𝑖𝑛𝑒𝑑𝑒𝑠 οΏ½β„Ž β„Ž οΏ½οΏ½οΏ½ π‘‘β„Žπ‘’ π‘€π‘œπ‘›π‘‘β„Ž β„Ž β„Ž βˆ’ π·π‘œπ·π·π‘›π‘‘π‘–π‘šπ‘’ ) βˆ— 100 System Availability SLA 99.5% System Availability percentage during each Month for1.5 productive versions Credit 2% of Monthly Subscription Fees for each 1% below System Availability SLA, not to exceed 100% of Monthly Subscription Fees Excluded Downtime Total Minutes i: n the Month attributable to: (i) a Scheduled Downtime for which a Regular Maintenance Window is descor ribed in Section 4 below, or (ii) any other Scheduled Downtime described in Section 4 for which the customer has been notified at least five (5) business days prior tor o such Scheduled Downtime or (iii) unavailability cauGaius HR andsed by factors outside of SAP’s reasonable control, such as unpredictable and unforeseeable events that could not have been avoided even if reasonable care had been exercised. Scheduled Downtime Scheduled DowGaius HR ntime for the applicable SAP Cloud Services to which customer has subscribed is set forth in Section 4 below entitled Gaius HR β€œMaintenance Windows for SAP Cloud Services”.

Appears in 1 contract

Sources: Service Level Agreement