System and Software Maintenance Sample Clauses
The System and Software Maintenance clause outlines the responsibilities and procedures for maintaining, updating, and repairing software and related systems covered by the agreement. It typically specifies the frequency of updates, the scope of support services, and the response times for addressing issues or malfunctions. This clause ensures that the software and systems remain functional, secure, and up-to-date throughout the contract period, thereby minimizing downtime and reducing the risk of operational disruptions.
System and Software Maintenance. 7.1. Subject to the Customer’s compliance with its obligations under paragraph 5, Infonetica shall at all times ensure an allocation of network, compute and storage resources appropriate to meet the needs of the Software.
7.2. In the unlikely event that service failover provisions require a restoration of the Software, its databases, User accounts, or other managed system resources, Infonetica shall inform the Customer of the expected duration of the data restoration procedure and any other information that may affect the timescale for full restoration of the Software.
System and Software Maintenance. Metro One shall maintain the System in such a manner as to ensure an annual System availability of 99.00%, excluding scheduled maintenance downtime which shall be mutually agreed to in writing, within a given service year for the provision of the EDA services
System and Software Maintenance. Metro One will maintain each Metro One Call Center in such manner as to ensure calendar quarterly System availability equal to or greater than 99.950%, excluding scheduled maintenance which shall be mutually agreed to in writing, within a given service year for the provision of the EDA services. Metro One will maintain the System in such manner as to ensure calendar quarterly System availability equal to or greater than 99.900%, excluding scheduled maintenance which shall be mutually agreed to in writing, within a given service year for the provision of the EDA services. Without limiting the generality of the foregoing, Metro One will maintain and update the System (including, without limitation, the databases) as needed. Metro One will also maintain appropriate System backup procedures and an appropriate disaster recovery plan, as specified in Exhibit 7.
System and Software Maintenance. A. GeoDecisions or its subcontractors shall maintain the off-site components of the System on a 24- hour per day, 7-day per week basis. All routine maintenance costs are included in the annual license fee set forth in Exhibit B – Compensation. Exhibit B is attached to and incorporated into this Agreement. For any non-routine maintenance and maintenance necessitated by willful damage or negligence on the part of Customer, fortuitous casualty losses such as lightning, fire, smoke, water damage or theft, GeoDecisions will bill Customer and Customer will pay (in addition to and not in place of the annual license fee) for actual labor (at GeoDecisions' then current rates), parts, and reasonable travel expenses required to effect such repairs.
B. GeoDecisions will provide customer support and respond to problems identified by Customer as specified in Exhibit C.
C. During the term of this Agreement, GeoDecisions will make available to Customer at no cost to Customer changes to System, including all updates that are released generally to GeoDecisions’ customers as they become commercially available. In some cases, GeoDecisions may release a new feature or function that will be presented to the Customer as an option to purchase for an additional fee to their current fees; the Customer will have the right to accept the new function or feature for the agreed upon fee or reject the use of the new functions or feature and continue to access the System at the same fee. Customer agrees to pay GeoDecisions for implementation of any changes requested by Customer, other than updates and enhancements released generally to GeoDecisions’ customers. GeoDecisions’ services to implement such changes shall be considered Professional Services under this Agreement and shall be charged at GeoDecisions' then prevailing rates applicable to other clients and in accordance with GeoDecisions’ Schedule of Hourly Rates and Charges as described Section 9.2
System and Software Maintenance. From time to time, MerlinOne shall provide updates and upgrades to the System and Software as they become available to resolve problems, improve functionality and/or improve performance. These updates and upgrades shall be provided to Customer at no additional charge.