Supported Software. The supported software by the DISTRIBUTOR includes the Zevenet products, a complete limitless load balancing solution based in an open source appliance, versions v1, v2, v3, v4, v5 and the new upcoming releases. Release candidate versions are included and periodic upgrades are fully supplied and supported. The support service include the development proposals prioritization to be adaptable with the customers requirements and will be accepted if fits with the development line of the open source project. The development proposals will not be considered as cases. The DISTRIBUTOR will be able to provide to CUSTOMER instant hotfixes to resolve software faults and special cases, that will be fully supported. Private software repository will be supplied for specific CUSTOMER needs.
Appears in 3 contracts
Sources: Critical Professional Support Agreement, Advanced Professional Support Agreement, Intermediate Professional Support Agreement