Common use of Supported Software Clause in Contracts

Supported Software. 2.1 NTT DATA shall maintain the Software in principle in its current version. Previous versions of SAP-Software shall be only maintained by NTT DATA accordingly to the status of the current release strategy of SAP, which is available on the OnlineInformation platform of SAP (hereinafter referred to as SAP Service Marketplace). 2.2 NTT DATA shall grant support only in relation to errors in the Software, this means especially no support relating to problems, which appear due to adaptions of the software on behalf of the Customer. The same applies for problems, which appear due to using the Software in another hardware environment and/or in another software environment as stated in the respective documentation or due to using the Software on faulty hardware. 2.3 Within the scope of this agreement, NTT DATA shall especially not provide any Software Support services for Third Party-products, for which the Customer has not purchased the Use Rights, for NTT DATA-products, for which no SoftwareSupport Agreement has been concluded, and/or for individual software, even if such products have been delivered together with the Software. 2.4 Within the scope of this agreement, NTT DATA shall especially not provide any Software Support services for problems, which are not attributable to errors in the Software, for example problems, which occur due to an improper Use, inadequate training of the End Users or any incomplete or faulty operating concept. Any processing of requests for information and/or advice (not error tickets) shall be covered by a separate Advisory Contract, or if such contract has not been concluded, in the scope of a separate order. This shall also apply for questions which create additional costs, such as those which may only be clarified with the manufacturer subject to a fee. Any services, which create additional costs, shall be performed after explicit commissioning as additional services subject to a charge. Further information about the difference between Advice and Support may be found in SAP Note 83020. SAP Standard Support Services shall be provided in the Software Support phases in which the SAP Software Release is situated in respectively as outlined below. The Scope of Services for a specific SAP Software Release depends on the respective Software Support phase, which is applicable to this release. The respective Software Support phases refer to the implemented release of the SAP Software. The Software Support phases described below are applicable for SAP Business Suite as well as SAP NetWeaver. Deviating Software Support phases may apply to the SAP BusinessObjects-Portfolio and within the product packages.

Supported Software. 2.1 NTT DATA Itelligence shall maintain the Software in principle in its current version. Previous versions of SAP-Software shall be only maintained by NTT DATA Itelligence accordingly to the status of the current release strategy of SAP, which is available on the OnlineInformation Online- Information platform of SAP (hereinafter referred to as SAP Service Marketplace). 2.2 NTT DATA Itelligence shall grant support only in relation to errors in the Software, this means especially no support relating to problems, which appear due to adaptions of the software on behalf of the Customer. The same applies for problems, which appear due to using the Software in another hardware environment and/or in another software environment as stated in the respective documentation or due to using the Software on faulty hardware. 2.3 Within the scope of this agreement, NTT DATA Itelligence shall especially not provide any Software Support services for Third Party-products, for which the Customer has not purchased the Use Rights, for NTT DATA-products, for which no SoftwareSupport Agreement has been concluded, and/or for individual software, even if such products have been delivered together with the Software. 2.4 Within the scope of this agreement, NTT DATA Itelligence shall especially not provide any Software Support services for problems, which are not attributable to errors in the Software, for example problems, which occur due to an improper Use, inadequate training of the End Users or any incomplete or faulty operating concept. Any processing of requests for information and/or advice (not error tickets) shall be covered by a separate Advisory Contract, or if such contract has not been concluded, in the scope of a separate order. This shall also apply for questions which create additional costs, such as those which may only be clarified with the manufacturer subject to a fee. Any services, which create additional costs, shall be performed after explicit commissioning as additional services subject to a charge. Further information about the difference between Advice and Support may be found in SAP Note 83020. SAP Standard Support Services for SAP-Software shall be provided in line with the Software Support support phases in which the SAP Software Release is situated in respectively as outlined below. The Scope of Services for a specific SAP Software Release depends on the respective Software Support support phase, which is applicable to this release. The respective Software Support support phases refer to the implemented release of the SAP Software. The Software Support support phases described below are applicable for SAP Business Suite as well as SAP NetWeaver. Deviating Software Support phases may apply to the SAP BusinessObjects-Portfolio and within the product packages.

Supported Software. 2.1 NTT DATA shall maintain the Software in principle in its current version. Previous versions of SAP-Software shall be only maintained by NTT DATA accordingly to the status of the current release strategy of SAPstrategy, which is available on the OnlineInformation platform of SAP (hereinafter referred to as SAP Service Marketplace)NTT DATA can provide upon customer request. 2.2 NTT DATA shall grant support only in relation to errors in the Software, this means especially no support relating to problems, which appear due to adaptions of the software on behalf of the Customer. The same applies for problems, which appear due to using the Software in another hardware environment and/or in another software environment as stated in the respective documentation or due to using the Software on faulty hardware. 2.3 Within the scope of this agreement, NTT DATA shall especially not provide any Software Support services for Third Party-products, for which the Customer has not purchased the Use Rights, for NTT DATA-products, for which no SoftwareSupport Software Support Agreement has been concluded, and/or for individual software, even if such products have been delivered together with the Software. 2.4 Within the scope of this agreement, NTT DATA shall especially not provide any Software Support services for problems, which are not attributable to errors in the Software, for example problems, which occur due to an improper Use, inadequate training of the End Users User or any incomplete or faulty operating concept. Any processing of requests for information and/or advice (not error ticketsreports) shall be covered by a separate Advisory Contract, or if such contract has not been concluded, in the scope of a separate order. This shall also apply for questions which create additional costs, such as those which may only be clarified with the manufacturer subject to a fee. Any services, which create additional costs, shall be performed after explicit commissioning as additional services subject to a charge. Further information about the difference between Advice and Support may be found in SAP Note 83020. SAP Standard Support Services Otherwise NTT DATA shall not be liable for any errors in and/or relating to the Software, which should/would/could have been remedied by the not accepted Services. 3.1 Development and Correction of the Software NTT DATA shall provide to the Customer the respective latest version of the Software, as it is delivered or made available by NTT DATA in general. The new versions may contain function extensions. The Customer shall not be entitled to demand the inclusion of certain additional functions in the Software. NTT DATA shall be provided in entitled to define the Software Support phases in which scope and the SAP Software Release is situated in respectively as outlined belowcontent of any new version at its own discretion. The Scope of Services for a specific SAP Software Release depends on the respective Software Support phase, which is applicable to this release. The respective Software Support phases refer Any changes to the implemented release performance shall take place in accordance with Clause 12 of the SAP Software. The General Terms and Conditions Software Support phases described below are applicable for SAP Business Suite as well as SAP NetWeaver. Deviating Cession and Software Support phases may apply to the SAP BusinessObjects-Portfolio and within the product packagesSupport.

Supported Software. 2.1 NTT DATA Itelligence shall maintain the Software in principle in its current version. Previous versions of SAP-Software shall be only maintained by NTT DATA Itelligence accordingly to the status of the current release strategy of SAPstrategy, which is available on the OnlineInformation platform of SAP (hereinafter referred to as SAP Service Marketplace)Itelligence can provide upon customer request. 2.2 NTT DATA Itelligence shall grant support only in relation to errors in the Software, this means especially no support relating to problems, which appear due to adaptions of the software on behalf of the Customer. The same applies for problems, which appear due to using the Software in another hardware environment and/or in another software environment as stated in the respective documentation or due to using the Software on faulty hardware. 2.3 Within the scope of this agreement, NTT DATA Itelligence shall especially not provide any Software Support services for Third Party-products, for which the Customer has not purchased the Use Rights, for NTT DATAItelligence-products, for which no SoftwareSupport Software Support Agreement has been concluded, and/or for individual software, even if such products have been delivered together with the Software. 2.4 Within the scope of this agreement, NTT DATA Itelligence shall especially not provide any Software Support services for problems, which are not attributable to errors in the Software, for example problems, which occur due to an improper Use, inadequate training of the End Users User or any incomplete or faulty operating concept. Any processing of requests for information and/or advice (not error ticketsreports) shall be covered by a separate Advisory Contract, or if such contract has not been concluded, in the scope of a separate order. This shall also apply for questions which create additional costs, such as those which may only be clarified with the manufacturer subject to a fee. Any services, which create additional costs, shall be performed after explicit commissioning as additional services subject to a charge. Further information about the difference between Advice and Support may be found in SAP Note 83020. SAP Standard Support Services Otherwise Itelligence shall not be liable for any errors in and/or relating to the Software, which should/would/could have been remedied by the not accepted Services. 3.1 Development and Correction of the Software Itelligence shall provide to the Customer the respective latest version of the Software, as it is delivered or made available by Itelligence in general. The new versions may contain function extensions. The Customer shall not be entitled to demand the inclusion of certain additional functions in the Software. Itelligence shall be provided in entitled to define the Software Support phases in which scope and the SAP Software Release is situated in respectively as outlined belowcontent of any new version at its own discretion. The Scope of Services for a specific SAP Software Release depends on the respective Software Support phase, which is applicable to this release. The respective Software Support phases refer Any changes to the implemented release performance shall take place in accordance with Clause 12 of the SAP Software. The General Terms and Conditions Software Support phases described below are applicable for SAP Business Suite as well as SAP NetWeaver. Deviating Cession and Software Support phases may apply to the SAP BusinessObjects-Portfolio and within the product packagesSupport.

Supported Software. 2.1 NTT DATA Itelligence shall maintain the Software in principle in its current version. Previous versions of SAP-Software shall be only maintained by NTT DATA Itelligence accordingly to the status of the current release strategy of SAP, which is available on the OnlineInformation Online- Information platform of SAP (hereinafter referred to as SAP Service Marketplace). 2.2 NTT DATA Itelligence shall grant support only in relation to errors in the Software, this means especially no support relating to problems, which appear due to adaptions of the software on behalf of the Customer. The same applies for problems, which appear due to using the Software in another hardware environment and/or in another software environment as stated in the respective documentation or due to using the Software on faulty hardware. 2.3 Within the scope of this agreement, NTT DATA Itelligence shall especially not provide any Software Support services for Third Party-products, for which the Customer has not purchased the Use Rights, for NTT DATA-products, for which no SoftwareSupport Agreement has been concluded, and/or for individual software, even if such products have been delivered together with the Software. 2.4 Within the scope of this agreement, NTT DATA Itelligence shall especially not provide any Software Support services for problems, which are not attributable to errors in the Software, for example problems, which occur due to an improper Use, inadequate training of the End Users or any incomplete or faulty operating concept. Any processing of requests for information and/or advice (not error tickets) shall be covered by a separate Advisory Contract, or if such contract has not been concluded, in the scope of a separate order. This shall also apply for questions which create additional costs, such as those which may only be clarified with the manufacturer subject to a fee. Any services, which create additional costs, shall be performed after explicit commissioning as additional services subject to a charge. Further information about the difference between Advice and Support may be found in SAP Note 83020. SAP Standard Support Services shall be provided in the Software Support phases in which the SAP Software Release is situated in respectively as outlined below. The Scope of Services for a specific SAP Software Release depends on the respective Software Support phase, which is applicable to this release. The respective Software Support phases refer to the implemented release of the SAP Software. The Software Support phases described below are applicable for SAP Business Suite as well as SAP NetWeaver. Deviating Software Support phases may apply to the SAP BusinessObjects-Portfolio and within the product packages.

Supported Software. 2.1 NTT DATA Itelligence shall maintain the Software in principle in its current version. Previous versions of SAP-Software shall be only maintained by NTT DATA Itelligence accordingly to the status of the current release strategy of SAP, which is available on the OnlineInformation Online- Information platform of SAP (hereinafter referred to as SAP Service Marketplace). 2.2 NTT DATA Itelligence shall grant support only in relation to errors in the Software, this means especially no support relating to problems, which appear due to adaptions of the software on behalf of the Customer. The same applies for problems, which appear due to using the Software in another hardware environment and/or in another software environment as stated in the respective documentation or due to using the Software on faulty hardware. 2.3 Within the scope of this agreement, NTT DATA Itelligence shall especially not provide any Software Support services for Third Party-products, for which the Customer has not purchased the Use Rights, for NTT DATAItelligence-products, for which no SoftwareSupport Agreement has been concluded, and/or for individual software, even if such products have been delivered together with the Software. 2.4 Within the scope of this agreement, NTT DATA Itelligence shall especially not provide any Software Support services for problems, which are not attributable to errors in the Software, for example problems, which occur due to an improper Use, inadequate training of the End Users or any incomplete or faulty operating concept. Any processing of requests for information and/or advice (not error tickets) shall be covered by a separate Advisory Contract, or if such contract has not been concluded, in the scope of a separate order. This shall also apply for questions which create additional costs, such as those which may only be clarified with the manufacturer subject to a fee. Any services, which create additional costs, shall be performed after explicit commissioning as additional services subject to a charge. Further information about the difference between Advice and Support may be found in SAP Note 83020. SAP Standard Support Services shall be provided in the Software Support phases in which the SAP Software Release is situated in respectively as outlined below. The Scope of Services for a specific SAP Software Release depends on the respective Software Support phase, which is applicable to this release. The respective Software Support phases refer to the implemented release of the SAP Software. The Software Support phases described below are applicable for SAP Business Suite as well as SAP NetWeaver. Deviating Software Support phases may apply to the SAP BusinessObjects-Portfolio and within the product packages.