Supported Software. The supported software by the DISTRIBUTOR includes the ZEVENET products, a complete limitless load balancing solution based on an open source appliance, all current versions and the new upcoming ones. Release candidate versions are included and periodic upgrades are fully supplied and supported. The support service includes the development proposals prioritization to be adaptable with the customer requirements and will be accepted if fits with the development roadmap of the open source project. The development proposals will not be considered as cases. The DISTRIBUTOR will be able to provide CUSTOMER instant hotfixes to resolve software faults and special cases that will be fully supported. Private software repositories will be supplied for specific CUSTOMER needs.
Appears in 4 contracts
Sources: 24x7 Support Plan Agreement, 8x5 Support Plan Agreement, 8x5 Support Plan Agreement
Supported Software. The supported software by the DISTRIBUTOR includes the ZEVENET Zevenet products, a complete limitless load balancing solution based on in an open source appliance, all current versions and the new upcoming ones. Release candidate versions are included and periodic upgrades are fully supplied and supported. The support service includes the development proposals prioritization to be adaptable with the customer requirements and will be accepted if fits with the development roadmap of the open source project. The development proposals will not be considered as cases. The DISTRIBUTOR will be able to provide to CUSTOMER instant hotfixes to resolve software faults and special cases cases, that will be fully supported. Private software repositories repository will be supplied for specific CUSTOMER needs.
Appears in 2 contracts
Sources: 24x7 Support Plan Agreement, 8x5 Support Plan Agreement
Supported Software. The supported software by the DISTRIBUTOR includes the ZEVENET RELIANOID products, a complete limitless load balancing solution based on an open source appliance, all current versions and the new upcoming ones. Release candidate versions are included and periodic upgrades are fully supplied and supported. The support service includes the development proposals prioritization to be adaptable with the customer requirements and will be accepted if fits with the development roadmap of the open source project. The development proposals will not be considered as cases. The DISTRIBUTOR will be able to provide CUSTOMER instant hotfixes to resolve software faults and special cases that will be fully supported. Private software repositories will be supplied for specific CUSTOMER needs.
Appears in 2 contracts
Sources: Support Plan Agreement, 24x7 Support Plan Agreement
Supported Software. The supported software by the DISTRIBUTOR includes the ZEVENET products, a complete limitless load balancing solution based on an open source appliance, all current versions and the new upcoming ones. Release candidate versions are included and periodic upgrades are fully supplied and supported. The support service includes the development proposals prioritization to be adaptable with the customer requirements and will be accepted if fits fits with the development roadmap of the open source project. The development proposals will not be considered as cases. The DISTRIBUTOR will be able to provide CUSTOMER instant hotfixes hotfixes to resolve software faults and special cases that will be fully supported. Private software repositories will be supplied for specific specific CUSTOMER needs.
Appears in 1 contract
Sources: 8x5 Support Plan Agreement
Supported Software. The supported software by the DISTRIBUTOR includes the ZEVENET Relianoid (aka ZEVENET) products, a complete limitless load balancing solution based on an open source appliance, all current versions and the new upcoming ones. Release candidate versions are included and periodic upgrades are fully supplied and supported. The support service includes the development proposals prioritization to be adaptable with the customer requirements and will be accepted if fits with the development roadmap of the open source project. The development proposals will not be considered as cases. The DISTRIBUTOR will be able to provide CUSTOMER instant hotfixes to resolve software faults and special cases that will be fully supported. Private software repositories will be supplied for specific CUSTOMER needs.
Appears in 1 contract
Sources: 24x7 Support Plan Agreement
Supported Software. The supported software by the DISTRIBUTOR includes the ZEVENET SKUDONET products, a complete limitless load balancing solution based on an open source appliance, all current versions and the new upcoming ones. Release candidate versions are included and periodic upgrades are fully supplied and supported. The support service includes the development proposals prioritization to be adaptable with the customer requirements and will be accepted if fits with the development roadmap of the open source project. The development proposals will not be considered as cases. The DISTRIBUTOR will be able to provide CUSTOMER instant hotfixes to resolve software faults and special cases that will be fully supported. Private software repositories will be supplied for specific CUSTOMER needs.
Appears in 1 contract
Sources: 8x5 Support Plan Agreement