Common use of Supportability Clause in Contracts

Supportability. 7.8.1. Customer must conform to all mandatory firmware and EC levels as determined by Spectra. Spectra is only required to maintain up to two versions behind the latest firmware versions and software releases. Spectra will make these updates available for download. It is Customer’s responsibility to perform these updates, unless they have an uplifted support level which includes assistance with firmware upgrades. 7.8.2. Customer agrees to perform all system maintenance recommended by Spectra. This includes, but is not limited to, firmware and software updates, replacing air filters, drive cleaning and tracking of diagnostic logs. 7.8.3. Customer must ensure the appropriate installation of all Customer Replaceable Units (“CRUs”) or additional Service parts, as well as firmware and software releases, are followed in accordance with instructions from Spectra. 7.8.4. If Spectra determines a technical issue may be associated with a product from a third party vendor that ▇▇▇▇▇▇▇ has a mutual support relationship with, then Spectra will work with that vendor to address the technical issue. If Spectra does not have a mutual support relationship with the third party vendor, ▇▇▇▇▇▇▇ will request that Customer engage that vendor to work with us to address the technical issue. If the technical issue is associated with the third party product then the third party vendor (and not Spectra) will determine the corrective actions on that issue. Services do not include installing, troubleshooting, fixing, providing product updates or otherwise supporting third party products.

Supportability. 7.8.1. Customer must conform to all mandatory firmware and EC levels as determined by Spectra. Spectra is only required to maintain up to two versions behind the latest firmware versions and software releases. Spectra will make these updates available for download. It is Customer’s responsibility to perform these updates, unless they have an uplifted support level which includes assistance with firmware upgrades. 7.8.2. Customer agrees to perform all system maintenance recommended by Spectra. This includes, but is not limited to, firmware and software updates, replacing air filters, drive cleaning and tracking of diagnostic logs. 7.8.3. Customer must ensure the appropriate installation of all Customer Replaceable Units (“CRUs”) or additional Service parts, as well as firmware and software releases, are followed in accordance with instructions from Spectra. 7.8.4. If Spectra determines a technical issue may be associated with a product from a third party vendor that ▇▇▇▇▇▇▇ Spectra has a mutual support relationship with, then Spectra will work with that vendor to address the technical issue. If Spectra does not have a mutual support relationship with the third party vendor, ▇▇▇▇▇▇▇ Spectra will request that Customer engage that vendor to work with us to address the technical issue. If the technical issue is associated with the third party product then the third party vendor (and not Spectra) will determine the corrective actions on that issue. Services do not include installing, troubleshooting, fixing, providing product updates or otherwise supporting third party products.