Common use of Support Timing Clause in Contracts

Support Timing. PalmSource shall make Post Development Support available via telephone, FAX or e-mail solely to Licensee’s Authorized Callers during PalmSource’s normal business hours (8:00 a.m. – 5:00 p.m. California time, Monday through Friday, excluding holidays). PalmSource shall use reasonable commercial efforts to answer support questions within the timeframes specified below. So long as PalmSource is using reasonable commercial efforts to answer such questions, PalmSource’s inability to resolve or answer such question shall not be deemed a material breach of this Agreement.