Common use of Support Timing Clause in Contracts

Support Timing. Palm shall make Third Level Support available via telephone, FAX or e-mail solely to Licensee’s Authorized Callers during Palm’s normal business hours (8:00 a.m.-5:00 p.m. California time, Monday through Friday, excluding holidays). Palm shall use reasonable commercial efforts to answer support questions within the timeframes specified in Exhibit E (Palm Support Services). So long as Palm is using reasonable commercial efforts to answer such questions, Palm’s inability to resolve answer such question shall not be deemed a material breach of the Agreement.