Common use of Support System Clause in Contracts

Support System. The Ticket Creation and processing shall take place in accordance with the Support System made available by NTT DATA, which shall be available for the Ticket Creation daily from 0:00 to 24:00 hrs. In general, any and all tickets/notices (error tickets, information and advice requests and further types of tickets/notices) shall be given to NTT DATA via this Support System. In exceptional situations only, for example if the Support System is not accessible, the Service-Hotline of NTT DATA is available for the Ticket Creation. The status of the processing by NTT DATA may be checked by the Customer at any time.