Support System. The Ticket Creation and processing shall take place in accordance with the Support System made available by Itelligence, which shall be available for the Ticket Creation daily from 0:00 to 24:00 hrs. In general, any and all tickets/notices (error tickets, information and advice requests and further types of tickets/notices) shall be given to Itelligence via this Support System. In exceptional situations only, for example if the Support System is not accessible, the Service-Hotline of Itelligence is available for the Ticket Creation. The status of the processing by Itelligence may be checked by the Customer at any time.
Appears in 3 contracts
Sources: Software Support Agreement, Software Support Agreement, Software Support Agreement