SUPPORT PROCEDURE. Operator shall maintain and operate in accordance with reasonable support and problem resolution procedures and guidelines for resolving problems relating to the collaboration hereunder and to users’ access to the Operator Wireless Site through the Handset Link (the “Support Procedures”). The Support Procedures will include at least (i) points of contact for incidents of varying severity; (ii) a commitment for internal escalation procedures for problem incidents; and (iii) notifications for scheduled downtime or modifications to the Operator Wireless Site.
Appears in 2 contracts
Sources: Nextel Online Handset Placement Agreement (UpSnap, Inc.), Nextel Online Handset Placement Agreement (UpSnap, Inc.)