Common use of Support, Maintenance and Services Clause in Contracts

Support, Maintenance and Services. 8.1 Licensor shall furnish a copy of the Licensed Data and Documentation within [*****] of the Effective Date of this Agreement. During the term of this Agreement, Licensor shall update the Licensed Data quarterly, at no charge to GM, said updates to be delivered to GM as specified in Exhibit A, the Statement of Work. Each update shall be in a format and containing the data elements as specified in Exhibit A, the Statement of Work, or as mutually agreed on by the Parties. Should Licensor fail to deliver such updates in a timely manner, all [*****] during the [*****] in which the update was late shall be [*****] as specified in SLA-1 Service Level Matrix. [*****] Certain portions denoted with an asterisk have been omitted and filed separately with the Securities and Exchange Commission. Confidential treatment has been requested with respect to the omitted portions. - 7 - Data License & Services Rev. 022614 8.2 The support Services for the Licensed Data shall be provided by Licensor to Licensee during the applicable warranty period at [*****] to Licensee and, thereafter, upon Licensee's request at [*****] to be mutually agreed to by the parties. 8.3 Licensor will perform the Services in the Statement of Work at the Service Levels agreed to in Exhibit B (the “Service Level Agreement”). 8.4 All changes to the Statement of Work must be requested in writing and require mutual agreement. Changes to the Statement of Work will be incorporated through the agreed upon process for requesting changes specified in Exhibit C, Change Control Procedure.

Support, Maintenance and Services. 8.1 Licensor shall furnish a copy of the Licensed Data and Documentation within [*****] of the Effective Date of this Agreement. During the term of this Agreement, Licensor shall update the Licensed Data quarterly, at no charge to GM, said updates to be delivered to GM as specified in Exhibit A, the Statement of Work. Each update shall be in a format and containing the data elements as specified in Exhibit A, the Statement of Work, or as mutually agreed on by the Parties. Should Licensor fail to deliver such updates in a timely manner, all [*****] during the [*****] in which the update was late shall be [*****] as specified in SLA-1 Service Level Matrix. [*****] Certain portions denoted with an asterisk have been omitted and filed separately with the Securities and Exchange Commission. Confidential treatment has been requested with respect to the omitted portions. - 7 - Data License & Services Rev. 022614. 8.2 The support Services for the Licensed Data shall be provided by Licensor to Licensee during the applicable warranty period at [*****] to Licensee and, thereafter, upon Licensee's ’s request at [*****] to be mutually agreed to by the parties. 8.3 Licensor will perform the Services in the Statement of Work at the Service Levels agreed to in Exhibit B (the “Service Level Agreement”). 8.4 All changes to the Statement of Work must be requested in writing and require mutual agreement. Changes to the Statement of Work will be incorporated through the agreed upon process for requesting changes specified in Exhibit C, Change Control Procedure. [*****] Certain portions denoted with an asterisk have been omitted and filed separately with the Securities and Exchange Commission. Confidential treatment has been requested with respect to the omitted portions.